[Solved] Gtranslate Enterprise Not Working

Popular automatic website translation tool

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Sun Apr 06, 2014 6:56 pm

94.23.220.123 is not reachable not only from my server but from other servers as well

Please check http://ping.eu/traceroute/

No reply for 3 hops. Assuming we reached firewall.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Sun Apr 06, 2014 7:03 pm

It is OK. We do have a firewall. It shouldn't be reachable for requests like that.
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Sun Apr 06, 2014 7:15 pm

Its very important for me that you help me. My website has over 17hours down.
Can you investigate if 91.121.131.238 is blocking the connection from my VPS: 46.249.204.239 to the destination IP: 94.23.220.123 ?
Can we change this chat to a private message to post some sensitive data?
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Sun Apr 06, 2014 7:19 pm

Hi,

Currently I have limited access and cannot investigate further.

The thing is that it doesn't matter what we block. The thing is that you should not block us.

Please consider using cloudflare or changing your host.

Thank you for your patience!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Sun Apr 06, 2014 8:32 pm

I just try using cloudflare with no results. About my current server:

It does not have any firewall installed.

It is not blocking any IPs or connections.

All services are flawlessly working

The main domain: http://casinobonuscenter.com/ is Hosted there and is properly working.

I need to ask you to investigate this issue on your side again when you have full access.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Sun Apr 06, 2014 8:41 pm

Please understand that the issue is not on our side. What you have done with cloudflare, may be I can help you to configure it up properly?
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Sun Apr 06, 2014 9:01 pm

I'm sorry, I know I'm boring you with my problem but I will try to solve it because i need your services.

I found and issue that can help us to understand the problem. As you know you can go to translate.google.com and translate a entire webpage. But when I try to translate my website http://translate.google.com/translate?h ... ter.com%2F I can see the page is not translated. Only the html tags "title" are translated but not the content.

Can this give us a different poerspective on the problem?

Thank you for your patience!!!!
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Sun Apr 06, 2014 9:03 pm

No, it is not the right path to solve your problem!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Sun Apr 06, 2014 11:54 pm

I have checked iptables, as that is the only software that can block connections on my VPS which is not blocking any connections by default and here is log:

bash-4.1# iptables --list
Chain INPUT (policy ACCEPT)
target prot opt source destination

Chain FORWARD (policy ACCEPT)
target prot opt source destination

Chain OUTPUT (policy ACCEPT)
target prot opt source destination
bash-4.1#

The above output shows chain headers. As you see, there are no rules in it.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Mon Apr 07, 2014 2:47 am

Temporally and until we can solve this issue, I deleted most CNAMEs pointing to Gtranslate. If you want to make tests, please use ru.casinobonuscenter.com or bg.casinobonuscenter.com , still pointing GTranslate.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Mon Apr 07, 2014 4:39 pm

Hi.

I'm using the CDN by amazon aws. Can you configurate my service to try if the problem is with the distribution?
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Mon Apr 07, 2014 4:45 pm

Hi,

I have checked your site from a different server from our same network and it is OK. So your site is blocking our requests from 94.23.220.123. I have made a traceroute and the request doesn't go after 46.249.204.186, so I presume that it is blocking our request. After that it should go to 46.249.204.239 which is your website IP address. Since both IPs are from the same network I would suggest you to contact your hosting provider to fix the issue on their side.

You have ignored my suggestion to use cloudflare, just wanted to make sure that you have read it and you do not want to go that way. I offered also help to configure it for you.

I want to point one more time that the issue is not under our control and you need to solve it with your hosting provider. Currently they are blocking/not responding to our IP address to access your website.

Hope you understand.

Thank you!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Mon Apr 07, 2014 6:31 pm

Thank you for your suggestion.

Ok. I'm using CloudFlare now. Please visit af.casinobonuscenter.com to see the error
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Mon Apr 07, 2014 6:35 pm

Your site still points to the same IP address 46.249.204.239. When the configuration is finalized it should point to cloudflare's IP address. Let me know when it points to the new IP address provided by cloudflare, so I can clear our DNS cache and check it for you.

Thank you!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Mon Apr 07, 2014 6:49 pm

Thank you.

The main domain casinobonuscenter.com and the subdomain af.casinobonuscenter.com are now pointing to cloudflare ips, please try now.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Mon Apr 07, 2014 7:25 pm

Good. Please make only your casinobonuscenter.com to point to cloudflare IP address. The subdomains should point directly to our IP address (cloud icon disabled).

Thank you!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Mon Apr 07, 2014 10:17 pm

Thank you. Its working again!

I only have a new problem: How can I get the real visitor's IP (we serve content based on geolocalization) do you know that?

Thank you!
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Mon Apr 07, 2014 10:18 pm

Good to hear that! Please read cloudflare manuals, it is described there.
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Gtranslate Enterprise Not Working

Postby casinobonus » Thu Apr 10, 2014 4:40 am

Hello again.

Almost all is running ok now, but I have a problem and I think you can help me.

I need to use the php statement "include" or "get_file_contents" in a file on my main domain to get the file content of a translated text (like es.casinobonuscenter.com/SOMEFILEHERE ) and include it on the page. I can't get contents on this way from my translated pages on your server.

I contacted cloudflare and we checked all firewalls and other possible reasons... nothing found.

At this point the reason seems to be on your server, its not allowed to get file contents, its normal? can you unblock this so I can use the file content?
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Gtranslate Enterprise Not Working

Postby Edvard » Thu Apr 10, 2014 11:32 am

Hi,

Please open a new topic for this issue and describe exactly what you do, what you expect to have in result and what you have instead with error codes and all the info you have.

Again you are having problems and all the blame is on us, it is not fair from your side.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4349
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

PreviousNext

  • Related Topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 0 guests

2GLux
cron