Forum Archive - GTranslate Pro Installation

plug installed as instructed, but it shows need license for my domain longfordhill.com.au Please Have a look here http://www.longfordhill.com.au/zh-CN/

Hi, Can you please check your server firewalls and whitelist our server IP address (91.121.71.129) ?

this is on a host service provider, so i need to ask them to whitelist your server, is that right?

Yes, Please contact your hosting provider and ask to check.

Hi Yana, Our service provider said there was no particular blocking list for your ip address. Could you send me the copy of result of ping and tracert to the domain longfordhill.com.au to me?

Hi, The thing is that the script doesn't able to connect to our server to check license. Can you please give us FTP access, so we can debug the issue and tell exactly where the issue is, so you can fix it with your hosting provider. You can send the access using our contact us form on our home page: https://gtranslate.io you will see it on the right corner of your screen. Thank you!