Forum Archive - You don't have appropriate license...soft 404 errors

Hello, site is www.labcomm.co.uk. Google Webmaster tools shows a huge increase in soft 404 errors. When I tracked this down I find that the errors are coming from GTranalste Pro... "You don't have appropriate license for www.labcomm.co.uk domain name. Please purchase GTranslate Pro license" But I have 2 x GTranslate Pro licenses and 1 is for the domain www.labcomm.co.uk Regards

Hi, Please make sure that you are not blocking our license server IP address license.gtranslate.net [91.121.71.129]

No we are not. We can connect via a local PC and also from the server that is hosting the site. How often does our server need to connect? Regards labdriver [root@labdraa2 ~]# ping 91.121.71.129 PING 91.121.71.129 (91.121.71.129) 56(84) bytes of data. 64 bytes from 91.121.71.129: icmp_seq=1 ttl=55 time=6.70 ms 64 bytes from 91.121.71.129: icmp_seq=2 ttl=55 time=6.52 ms 64 bytes from 91.121.71.129: icmp_seq=3 ttl=55 time=6.37 ms 64 bytes from 91.121.71.129: icmp_seq=4 ttl=55 time=6.40 ms

Hi, Now that I know what to look for... Go to site Click flag icon - which translates to http://www.labcomm.co.uk/fr/ "You don't have appropriate license for www.labcomm.co.uk domain name. Please purchase GTranslate Pro license." This is from the same server that I just issued the ping command ALL translated content is blocked / not available - Great!

Hi, I have just forced it to refresh your license with http://www.labcomm.co.uk/fr/?verify_license=1 and it works now. Please make sure that your server has no network issues connecting to our licensing server. We are checking your license every 5 days. Thanks!