Forum Archive - [Solved] Error 500

[Solved] Error 500
Mar 10, 2012 8:35 pm by yoshichika
Hello, I just install GTranslate Pro on Joomla 2.5. Then I notice my site is gone with "error 500 Internal Server Error". Could anyone help me please?
Re: Error 500
Mar 10, 2012 8:47 pm by Yana
Hi, Please connect to the server by FTP and remove /plugins/system/gtranslate directory . Then upload info.php to the root directory and check the system requirements for GTranslate Pro.
Re: Error 500
Mar 10, 2012 9:06 pm by yoshichika
Thanks! http://web.applekikaku.jp/plugins/syste ... e/info.php Here is it.
Re: Error 500
Mar 10, 2012 9:23 pm by Yana
Please disable the plugin (remove /plugins/system/gtranslate folder) to get back your website to a working state.
Re: Error 500
Mar 10, 2012 10:45 pm by yoshichika
the plugin now disabled.
Re: Error 500
Mar 11, 2012 3:02 am by yoshichika
I removed /plugins/system/gtranslate then re-installed. But nothing changed... PHP info file http://web.applekikaku.jp/info.php
Re: Error 500
Mar 11, 2012 9:57 pm by yoshichika
I tried GTranslate general setting with Joomla 2.5. finaly I got the error... You don't have appropriate license for web.applekikaku.jp domain name. Please purchase GTranslate Pro license. I tried "http://web.applekikaku.jp/en/?verify_license=1/".
Re: Error 500
Mar 12, 2012 7:07 pm by Yana
Hi, The license is activated. I have checked your website and it works.
Re: Error 500
Mar 12, 2012 7:21 pm by yoshichika
Thanks a lot! But is there any solution for Joomla plugin version?
Re: Error 500
Mar 12, 2012 7:59 pm by Yana
Hi, You can disable the general version and try to install the plugin. It should work.
Re: Error 500
Mar 13, 2012 1:19 am by yoshichika
I tried. But unfortunately it doesn't work :(
Re: Error 500
Mar 13, 2012 10:24 am by Yana
Hi, If you can send FTP access and backend username/password I can check it. Please use our contact form on homepage.
Re: Error 500
Mar 13, 2012 10:59 am by yoshichika
Just sent message. Thank you.
Re: Error 500
Mar 13, 2012 5:00 pm by Yana
Hi, Could you please find the PHP error log and send it to us?
Re: Error 500
Mar 13, 2012 6:40 pm by yoshichika
Hello, Thanks! now it working :) it may cause of php version or options. I changed php version 5.2.8 -> 5.3.10.
Re: Error 500
Mar 13, 2012 8:50 pm by Yana
Hi, Good to hear that! So I can close the topic.

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