94.23.220.123 blocked - what now?

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94.23.220.123 blocked - what now?

Postby treb » Wed Mar 19, 2014 4:15 pm

I see that the service has resumed now thank you; a notice on the website, along with the missing Contact Us form, would have been nice.

DDOS problem - are we going to hear what is happening to your service at blocked IP 94.23.220.123
- no translation service, Brute Force warnings that appear as if they come from OUR site being blocked,
do I have to take calls to gtranslate off our multi-nationally used site until fixed please?

Thank you
Trevor
treb
 
Posts: 7
Joined: Wed Feb 08, 2012 6:09 pm

Re: 94.23.220.123 blocked - what now?

Postby Yana » Thu Mar 20, 2014 12:30 pm

Dear Trevor,

We didn't stop GTranslate service. Our IP was blocked by your hosting provider.
You will see our IP address instead of the visitor's/bots IP because all the requests for the translated pages go through our server. 94.23.220.123 is our proxy IP. To get the real IP of the attacker you need to check X-Real-IP header.
Regards,

Yana Ghahramanyan - GTranslate Team

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Yana
 
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Re: 94.23.220.123 blocked - what now?

Postby treb » Thu Mar 20, 2014 1:48 pm

Hello Yana, my first problem is that my Host support says I should contact You about this;

the second is that the translations returned to being unblocked yesterday afternoon and I thought the problem had been resolved, somewhere outside my area of influence...

I will look at the access logs, to see if I can check X-Real-IP, may need your advice on how to do this, I cannot see this in my raw access logs at present, but see a small proportion of visitor IPs being sent a "Blocked IP" image, and ask Host support if they can further advise, given your response.
Thanks
treb
 
Posts: 7
Joined: Wed Feb 08, 2012 6:09 pm


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