Forum Archive - 500 Internal Server Error on Translation Site

Hi We have directed www.aferry.pt to 94.23.220.123, but are receiving a 500 internal error when accessing www.aferry.pt Please can you help Thanks

Hi, Please make sure that you are not blocking our server IP address 94.23.220.123 . Please contact your hosting provider and ask to whitelist our server IP address.

Hi That address has already been whitelisted

I have just run a packet capture when trying to access www.aferry.pt I received the generic Gtranslate Error page - NO packets from 94.23.220.123 were detected entering our network. Please check the config at your end. The base site here is http://gtranslate.aferry.co.uk Thanks

Hi, Your hosting provider is blocking the packets from our server IP address. Please ask to unblock 94.23.220.123 IP address.

Please can you provide the evidence that shows our ISP is blocking you - preferably a trace showing the route taken and the point at which it is blocked - that way I can work out which of our ISPs is causing the issue Thanks

Hi, Sorry, your custom domain was not configured. When you have custom domains you need to let us know in advance, so we can configure it for you. Now it is fine. Thanks!

Hi Edvard, That's all working fine now, thank you. Please can you tell me what email address to send the list of custom domains to for other languages to be configured? Thanks again.

Hi, Please send them to [email protected]. Thanks!