500 Internal Server Error on Translation Site

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500 Internal Server Error on Translation Site

Postby ferryto.com » Thu Nov 17, 2016 3:34 pm

Hi

We have directed www.aferry.pt to 94.23.220.123, but are receiving a 500 internal error when accessing www.aferry.pt

Please can you help


Thanks
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Re: 500 Internal Server Error on Translation Site

Postby Yana » Thu Nov 17, 2016 6:08 pm

Hi,

Please make sure that you are not blocking our server IP address 94.23.220.123 . Please contact your hosting provider and ask to whitelist our server IP address.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: 500 Internal Server Error on Translation Site

Postby ferryto.com » Thu Nov 17, 2016 6:10 pm

Hi

That address has already been whitelisted
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Re: 500 Internal Server Error on Translation Site

Postby ferryto.com » Thu Nov 17, 2016 6:31 pm

I have just run a packet capture when trying to access www.aferry.pt I received the generic Gtranslate Error page - NO packets from 94.23.220.123 were detected entering our network.

Please check the config at your end. The base site here is

http://gtranslate.aferry.co.uk


Thanks
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Re: 500 Internal Server Error on Translation Site

Postby Yana » Fri Nov 18, 2016 10:24 am

Hi,
Your hosting provider is blocking the packets from our server IP address. Please ask to unblock 94.23.220.123 IP address.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: 500 Internal Server Error on Translation Site

Postby ferryto.com » Fri Nov 18, 2016 1:30 pm

Please can you provide the evidence that shows our ISP is blocking you - preferably a trace showing the route taken and the point at which it is blocked - that way I can work out which of our ISPs is causing the issue


Thanks
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Re: 500 Internal Server Error on Translation Site

Postby Edvard » Sun Nov 20, 2016 1:51 pm

Hi,

Sorry, your custom domain was not configured. When you have custom domains you need to let us know in advance, so we can configure it for you. Now it is fine.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: 500 Internal Server Error on Translation Site

Postby ferryto.com » Mon Nov 21, 2016 2:24 pm

Hi Edvard,
That's all working fine now, thank you. Please can you tell me what email address to send the list of custom domains to for other languages to be configured?
Thanks again.
ferryto.com
 
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Re: 500 Internal Server Error on Translation Site

Postby Edvard » Mon Nov 21, 2016 2:48 pm

Hi,

Please send them to [email protected].

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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