Alot of work for that price

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Alot of work for that price

Postby Anderberg » Wed Mar 14, 2012 11:54 am

I have been trying to find an email address to somebody at GTranslate this morning, but obviously one can not even PM anyone but the Yana character here at the forums, so then you just deal with this public I guess.

I am a Joomla web designer/developer since 2005. I tried the free version of GTranslate on one of my clients website, which worked right out of the box, and decided to purchase the retail version to get rid of the "loading screen".

Unfortunately, the retail version came with.. well, it is really 2 manuals and it got really complicated. One got the option of getting help to set it up by the GTranslate team by handing out the passwords needed for this, or the option of using a GTranslate enterprise service (For a small service fee, I take it)

All in all - I know that there is a lot of technology in making this kind of applications, I have seen quite a few, believe me, but when having a 70+ euro fee per account to them, you get a whole different set of expectations. I don't think I am supposed to having to sit for 2+hours and figure out how to use your product.

Of course I would want my money back, but of course that is probably not going to happen. Would I have known the above before the purchase, I would never have payed for it. As far as I am concerned, you should just put it all up on the JED as freeware.

My five cents.
Anderberg
 
Posts: 3
Joined: Wed Feb 08, 2012 1:48 am

Re: Alot of work for that price

Postby Yana » Wed Mar 14, 2012 3:49 pm

Dear Anderberg,

I apologize for all the inconvenience caused but I believe we can find a
better solution than simply returning the money you have spent. I would
recommend either installing it for you or giving you step-by-step
instructions. For the former we'll need to have your password. Please let me
know which way is more convenient for you.

Also, please be informed that the documentation is in process and will be in
use in due course.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Yana
 
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Joined: Thu Jan 12, 2012 6:21 pm

Re: Alot of work for that price

Postby billiga hemsidor » Tue Jul 30, 2013 2:55 am

Yana wrote:Dear Anderberg,

I apologize for all the inconvenience caused but I believe we can find a
better solution than simply returning the money you have spent. I would
recommend either installing it for you or giving you step-by-step
instructions. For the former we'll need to have your password. Please let me
know which way is more convenient for you.

Also, please be informed that the documentation is in process and will be in
use in due course.


The Freeware works fine for me!
http://osmedia.se
billiga hemsidor
 
Posts: 1
Joined: Tue Jul 30, 2013 2:46 am
Location: Sweden

Re: Alot of work for that price

Postby Yana » Tue Jul 30, 2013 4:01 pm

Hi,

Good to hear that!
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm


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