cancel subscription during the trial period

Popular automatic website translation tool

cancel subscription during the trial period

Postby para-viajar » Sun Mar 19, 2017 11:52 pm

In your website said: "Trial is available for new customers only. If you do not wish to continue you may cancel any time during the trial period and you will not be charged anything.".

I was a new customer that canceled my subscription during the trial period, however I was charged in my Paypal account 9.93 Euros. How do I get my money back, as it is offered on your website?

After 5 days of subscribing, I realized that the server where my website is. was overloaded, so I decided to cancel my subscription, and proceeded, as I was informed in this forum, to suspend the recurring payment in Paypal. But the problem is that already the first payment had already loaded.
para-viajar
 
Posts: 6
Joined: Sun Mar 05, 2017 6:52 pm

Re: cancel subscription during the trial period

Postby Yana » Mon Mar 20, 2017 11:19 am

Hi,
Please send me your PayPal email address and we will refund your money. Login to your PayPal account and cancel the subscription.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4473
Joined: Thu Jan 12, 2012 6:21 pm

Re: cancel subscription during the trial period

Postby para-viajar » Mon Mar 20, 2017 1:09 pm

By private message was sent my email address of Paypal to you, for the corresponding return.
I had already made the suspension of the recurrent payment in Paypal from March 6, 2017, during my trial period
para-viajar
 
Posts: 6
Joined: Sun Mar 05, 2017 6:52 pm

Re: cancel subscription during the trial period

Postby Yana » Mon Mar 20, 2017 2:18 pm

Hi,
We have made a refund.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4473
Joined: Thu Jan 12, 2012 6:21 pm

Re: cancel subscription during the trial period

Postby TheWritingHut » Thu Mar 23, 2017 4:24 am

I have the same problem... I would like to cancel the trail package, couldn't find where and now I was charged 2.99$
TheWritingHut
 
Posts: 1
Joined: Thu Mar 23, 2017 4:22 am

Re: cancel subscription during the trial period

Postby Yana » Thu Mar 23, 2017 2:35 pm

Hi,

You will need to login to your PayPal account and cancel the subscription. Can you please let us know what the reason is? If you have problem with the installation we can help you.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4473
Joined: Thu Jan 12, 2012 6:21 pm


  • Related Topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 1 guest

2GLux

Time : 0.045s | 14 Queries | GZIP : Off