[Solved] Enterprise Error

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[Solved] Enterprise Error

Postby casinobonus » Wed Apr 08, 2015 2:51 pm

Hello.

Gtranslate enterprise is not working today for all subdomains like pl.casinobonuscenter.com or de.casinobonuscenter.com

Can you chech this issue please?

Thank you
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Enterprise Error

Postby Yana » Wed Apr 08, 2015 2:56 pm

Hi,
Please contact your hosting provider and ask to unblock/whitelist/ our server IP address 94.23.220.123.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Enterprise Error

Postby casinobonus » Wed Apr 08, 2015 4:19 pm

Hello Yana. Thank you for your reply.

I'm pretty sure that the problem is on my server provider, but I need to ask you to re-check and see if you're blocking my server IP 46.249.204.239 because I contacted my provider and here is the answer:

**********
Thank you for contacting our Technical Support Department.

Actually it is the other way around.

94.23.220.123 is blocking the access from your VPS Server:

Traceroute:

bash-4.1# traceroute 94.23.220.123
traceroute to 94.23.220.123 (94.23.220.123), 30 hops max, 60 byte packets
1 46.249.204.186 (46.249.204.186) 0.051 ms 0.009 ms 0.007 ms
2 te-0-2-0-1.cr01.the-lon.pulsant.net (193.29.223.69) 1.352 ms 1.492 ms 1.598 ms
3 te-0-2-0-2.cr02.the-lon.pulsant.net (193.29.223.86) 1.635 ms 1.901 ms 2.014 ms
4 te-0-2-0.cr01.thn-lon.pulsant.net (89.151.95.94) 1.087 ms 1.087 ms 1.076 ms
5 xe-11-2-2.edge4.London2.Level3.net (212.187.192.245) 1.724 ms 1.718 ms 1.709 ms
6 ae-227-3603.edge3.London1.Level3.net (4.69.166.154) 1.699 ms 1.727 ms ae-228-3604.edge3.London1.Level3.net (4.69.166.158) 1.699 ms
7 ae-226-3602.edge3.London1.Level3.net (4.69.166.150) 1.695 ms ae-225-3601.edge3.London1.Level3.net (4.69.166.146) 1.728 ms 1.710 ms
8 * * *
9 rbx-g1-a9.fr.eu (178.33.100.63) 5.839 ms 6.107 ms 6.023 ms
10 vss-2b-6k.fr.eu (91.121.131.238) 6.208 ms 5.944 ms vss-2-6k.fr.eu (94.23.122.173) 162.650 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Ping:

bash-4.1# ping 94.23.220.123
PING 94.23.220.123 (94.23.220.123) 56(84) bytes of data.
^C
--- 94.23.220.123 ping statistics ---
91 packets transmitted, 0 received, 100% packet loss, time 90025ms

You should contact 94.23.220.123 and ask them to unblock your VPS IP: 46.249.204.239

Let us know if we can assist you with anything else.
***************
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Enterprise Error

Postby Yana » Wed Apr 08, 2015 5:13 pm

Hi,

We will check it ASAP.
Regards,

Yana Ghahramanyan - GTranslate Team

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Yana
 
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Re: Enterprise Error

Postby casinobonus » Wed Apr 08, 2015 6:11 pm

Thank you.

Please let me know the results
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Enterprise Error

Postby casinobonus » Wed Apr 08, 2015 9:31 pm

Hello.

I'm using cloudflare now but the problem is there, so I think the problem is not with my server provider now
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Enterprise Error

Postby Yana » Thu Apr 09, 2015 1:52 am

Hi,
Yes it was related to cloudflare. The issue is fixed.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Yana
 
Posts: 4133
Joined: Thu Jan 12, 2012 6:21 pm

Re: Enterprise Error

Postby casinobonus » Thu Apr 09, 2015 2:06 am

Great!

Thank you Yana. The issue is fixed now and all is working okay. But I think the issue was not related to cloudflare because I activated cloudflare some hours after the error. I will appreciate if you can give me more info about the issue so if I get the same error in the future then I can find the problem quickly.

Thank you again!
GTranslate is really GREAT!
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Enterprise Error

Postby Edvard » Thu Apr 09, 2015 2:08 am

Hi,

Your hosting was blocking our IP address and we were not able to get your original website. Now we have changed your IP address, so it will resolve to cloudflare and now we load your website from cloudflare which doesn't block us.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
Site Admin
 
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Location: Yerevan, Armenia

Re: Enterprise Error

Postby casinobonus » Thu Apr 09, 2015 2:19 am

Thank you!

Please mark this thread as solved.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: [Solved] Enterprise Error

Postby Edvard » Thu Apr 09, 2015 2:20 am

Done. Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Edvard
Site Admin
 
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Location: Yerevan, Armenia


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