Error 403 for all languages

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Error 403 for all languages

Postby sportnetwork » Thu Jul 31, 2014 6:45 am

Hello Gtranslate team,

we have an error 403 for all language but we are unable to identify the problem from our side.

403 Forbidden

You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

We are using cloudflare, all languages are set in the cloudflare entries, but cloudflare isn't activated on them.

Image
heberger une image

http://goo.gl/gywS1r

Regards.
Bertrand
sportnetwork
 
Posts: 74
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Re: Error 403 for all languages

Postby Edvard » Thu Jul 31, 2014 10:07 pm

Hi,

It seems that our IP address is blocked and cannot access your website. Please make sure that it is whitelisted.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
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Re: Error 403 for all languages

Postby sportnetwork » Wed Aug 06, 2014 8:58 am

our ip is not blocked and our pages are deindexed by google so nobody have access and neither search engines

Can you check please
sportnetwork
 
Posts: 74
Joined: Tue Mar 12, 2013 10:33 am

Re: Error 403 for all languages

Postby Edvard » Thu Aug 07, 2014 8:07 am

No, I think you misunderstood. You are blocking our server to be able to access your server to get the original version of your website to be able to provide a translation. So, your server is blocking our IP address. Please make sure that you add 94.23.220.123 IP address to whitelist in Cloudflare and in your firewall if you have any.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Error 403 for all languages

Postby sportnetwork » Fri Aug 08, 2014 6:32 am

Now it's ok. Thanks for your support

We have a wordpress plugin named WP Better Security who had blocked your IP but there was no the same IP : i'd just delete all IP blacklisted. And everything is allright now.

Thank you for your support.

Bertrand.
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Posts: 74
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Re: Error 403 for all languages

Postby Yana » Fri Aug 08, 2014 6:05 pm

You are welcome!
Regards,

Yana Ghahramanyan - GTranslate Team

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