[Solved] Error 500

[yoshichika]

Hello,
I just install GTranslate Pro on Joomla 2.5.
Then I notice my site is gone with "error 500 Internal Server Error".
Could anyone help me please?

[Yana]

Hi,
Please connect to the server by FTP and remove /plugins/system/gtranslate directory .

Then upload info.php to the root directory and check the system requirements for GTranslate Pro.

[yoshichika]

Thanks!

http://web.applekikaku.jp/plugins/syste ... e/info.php

Here is it.

[Yana]

Please disable the plugin (remove /plugins/system/gtranslate folder) to get back your website to a working state.

[yoshichika]

the plugin now disabled.

[yoshichika]

I removed /plugins/system/gtranslate then re-installed. But nothing changed...

PHP info file
http://web.applekikaku.jp/info.php

[yoshichika]

I tried GTranslate general setting with Joomla 2.5.
finaly I got the error...

You don't have appropriate license for web.applekikaku.jp domain name. Please purchase GTranslate Pro license.

I tried "http://web.applekikaku.jp/en/?verify_license=1/".

[Yana]

Hi,
The license is activated. I have checked your website and it works.

[yoshichika]

Thanks a lot!
But is there any solution for Joomla plugin version?

[Yana]

Hi,
You can disable the general version and try to install the plugin. It should work.

[yoshichika]

I tried. But unfortunately it doesn't work

[Yana]

Hi,
If you can send FTP access and backend username/password I can check it. Please use our contact form on homepage.

[yoshichika]

Just sent message.
Thank you.

[Yana]

Hi,
Could you please find the PHP error log and send it to us?

[yoshichika]

Hello, Thanks! now it working
it may cause of php version or options. I changed php version 5.2.8 -> 5.3.10.

[Yana]

Hi,
Good to hear that! So I can close the topic.