[Solved] Error 500

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[Solved] Error 500

Postby yoshichika » Sun Mar 11, 2012 12:35 am

Hello,
I just install GTranslate Pro on Joomla 2.5.
Then I notice my site is gone with "error 500 Internal Server Error".
Could anyone help me please?
yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby Yana » Sun Mar 11, 2012 12:47 am

Hi,
Please connect to the server by FTP and remove /plugins/system/gtranslate directory .

Then upload info.php to the root directory and check the system requirements for GTranslate Pro.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Re: Error 500

Postby yoshichika » Sun Mar 11, 2012 1:06 am

yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby Yana » Sun Mar 11, 2012 1:23 am

Please disable the plugin (remove /plugins/system/gtranslate folder) to get back your website to a working state.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Re: Error 500

Postby yoshichika » Sun Mar 11, 2012 2:45 am

the plugin now disabled.
yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby yoshichika » Sun Mar 11, 2012 7:02 am

I removed /plugins/system/gtranslate then re-installed. But nothing changed...

PHP info file
http://web.applekikaku.jp/info.php
yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby yoshichika » Mon Mar 12, 2012 1:57 am

I tried GTranslate general setting with Joomla 2.5.
finaly I got the error...

You don't have appropriate license for web.applekikaku.jp domain name. Please purchase GTranslate Pro license.

I tried "http://web.applekikaku.jp/en/?verify_license=1/".
yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby Yana » Mon Mar 12, 2012 11:07 pm

Hi,
The license is activated. I have checked your website and it works.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
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Yana
 
Posts: 4129
Joined: Thu Jan 12, 2012 6:21 pm

Re: Error 500

Postby yoshichika » Mon Mar 12, 2012 11:21 pm

Thanks a lot!
But is there any solution for Joomla plugin version?
yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby Yana » Mon Mar 12, 2012 11:59 pm

Hi,
You can disable the general version and try to install the plugin. It should work.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
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Yana
 
Posts: 4129
Joined: Thu Jan 12, 2012 6:21 pm

Re: Error 500

Postby yoshichika » Tue Mar 13, 2012 5:19 am

I tried. But unfortunately it doesn't work :(
yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby Yana » Tue Mar 13, 2012 2:24 pm

Hi,
If you can send FTP access and backend username/password I can check it. Please use our contact form on homepage.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
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Yana
 
Posts: 4129
Joined: Thu Jan 12, 2012 6:21 pm

Re: Error 500

Postby yoshichika » Tue Mar 13, 2012 2:59 pm

Just sent message.
Thank you.
yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby Yana » Tue Mar 13, 2012 9:00 pm

Hi,
Could you please find the PHP error log and send it to us?
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4129
Joined: Thu Jan 12, 2012 6:21 pm

Re: Error 500

Postby yoshichika » Tue Mar 13, 2012 10:40 pm

Hello, Thanks! now it working :)
it may cause of php version or options. I changed php version 5.2.8 -> 5.3.10.
yoshichika
 
Posts: 9
Joined: Sun Mar 11, 2012 12:24 am
Location: Japan

Re: Error 500

Postby Yana » Wed Mar 14, 2012 12:50 am

Hi,
Good to hear that! So I can close the topic.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4129
Joined: Thu Jan 12, 2012 6:21 pm


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