Error GTranslate Nginx server error [Enterprise]

Popular automatic website translation tool

Error GTranslate Nginx server error [Enterprise]

Postby vudo » Wed Jan 15, 2014 1:28 pm

I'm getting an error in translation urls: http://en.music.sever-strasti.com/
An error occurred.

Sorry, the page you are looking for is currently unavailable.
Please try again later.

If you are the system administrator of this resource then you should check the error log for details.

Faithfully yours, nginx.


What can I do?
vudo
 
Posts: 6
Joined: Wed Jan 15, 2014 1:19 pm

Re: Error GTranslate Nginx server error [Enterprise]

Postby Edvard » Wed Jan 15, 2014 2:50 pm

Hi,

Please make sure that your server is not blocking our IP addresses.

When I try to load your content from our server your 178.238.229.196 IP address doesn't respond.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4179
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Error GTranslate Nginx server error [Enterprise]

Postby vudo » Wed Jan 15, 2014 3:05 pm

One ip address use for multiple sites. For connect use dns name music.sever-strasti.com.
Thanks!
vudo
 
Posts: 6
Joined: Wed Jan 15, 2014 1:19 pm

Re: Error GTranslate Nginx server error [Enterprise]

Postby vudo » Wed Jan 15, 2014 3:13 pm

You ip - 94.23.220.123?
iptable --list
ACCEPT all -- ns208337.ovh.net anywhere
vudo
 
Posts: 6
Joined: Wed Jan 15, 2014 1:19 pm

Re: Error GTranslate Nginx server error [Enterprise]

Postby Edvard » Wed Jan 15, 2014 3:13 pm

Yes, we use your domain name which resolves to the pointed IP address. Please make sure that you do not block our IP addresses and that your server is reachable worldwide.

Yes, it is our IP address.

Thank you!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4179
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Error GTranslate Nginx server error [Enterprise]

Postby vudo » Wed Jan 15, 2014 3:39 pm

This is strange! I do not use additional security.
Site is accessible from the browser?
How is the data transfer? On request? What is the connection string?
I did not see in my acces.log file connection with your ip!
strange...
Need you special settings php?
vudo
 
Posts: 6
Joined: Wed Jan 15, 2014 1:19 pm

Re: Error GTranslate Nginx server error [Enterprise]

Postby Edvard » Wed Jan 15, 2014 3:52 pm

Hi,

Here is what I get from the server:

# wget -S --timeout=5 music.sever-strasti.com
--2014-01-15 11:48:23-- http://music.sever-strasti.com/
Resolving music.sever-strasti.com (music.sever-strasti.com)... 178.238.229.196
Connecting to music.sever-strasti.com (music.sever-strasti.com)|178.238.229.196|:80... failed: Operation timed out.
Retrying.

Seems to be a network issue, can you please consult with your hosting provider?

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4179
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Error GTranslate Nginx server error [Enterprise]

Postby vudo » Wed Jan 15, 2014 4:35 pm

Operation timed out.

In local:
wget -S --timeout=5 music.sever-strasti.com : connection on 2-3 attempt
wget -S --timeout=6 music.sever-strasti.com : at once

http://tools.pingdom.com/

DNS: 15 ms
Connect: 107 ms
Wait: 5.52 s
Receive: 92 ms
Total: 5.73 s

Unfortunately, at the moment there is no possibility to reduce the waiting time.
You can change the --timeout to 8?
I'll try solve this problem.

Thanks!
vudo
 
Posts: 6
Joined: Wed Jan 15, 2014 1:19 pm

Re: Error GTranslate Nginx server error [Enterprise]

Postby Edvard » Wed Jan 15, 2014 4:46 pm

Hi,

I have set timeout to 20 seconds and still it times out on our server. I have checked with Pingdom Amsterdam server and it takes 7 seconds to load.

You need to make sure that it takes not more than 5 seconds to respond to the first http request.

If your pages respond fast and you are sure that it is only a network issue and your hosting cannot solve it I would suggest to move your site to another hosting with better network.

Thank you!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4179
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Error GTranslate Nginx server error [Enterprise]

Postby vudo » Wed Jan 15, 2014 5:12 pm

It's a pity!
While on your site published following server requirements:
No server requirements


Maybe I need to use version Pro?

I'm interested in "Enable search engine indexing". I can get it? Without such a timeout?

Thanks!
vudo
 
Posts: 6
Joined: Wed Jan 15, 2014 1:19 pm

Re: Error GTranslate Nginx server error [Enterprise]

Postby Edvard » Wed Jan 15, 2014 5:16 pm

There are actually no server requirements. But we need to be able to reach your content to translate it.

With your current network issues you will have problems also using the Pro version, since the licensing server is located on our network and if you won't be able to reach it, you won't be able to use the Pro version.

As you can see with Pingdom your network is not in a good shape. You need to have responses in less than 1 second time.

I want to mention also that fixing your network issues is important for worldwide visibility and can cause other issues for you in future. So better to fix them at this stage.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4179
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia


  • Related Topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 1 guest

2GLux