An error occurred

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An error occurred

Postby SIMTANDA » Thu Mar 03, 2016 4:13 pm

Hiu Yana, i have now implemented the the html based code on my website http://www.heartslovefree.com,but it is loading very slowy when i switch to for example http://cs.heartslovefree.com/join.php and browse my site. I often get the following error:
---
An error occurred.

Sorry, the page you are looking for is currently unavailable.
Please try again later.

If you see this error constantly and you are the system administrator of this resource then please make sure that you are not blocking our IP address: 94.23.220.123

Faithfully yours, GTranslate - Translation Delivery Network.
SIMTANDA
 
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Joined: Wed Oct 14, 2015 11:06 pm

Re: An error occurred

Postby Yana » Thu Mar 03, 2016 6:10 pm

Hi,
It can be slow if it doesn't have some parts in the translation cache and it should to translate.
Please check your page response time. If the first request takes longer than 5 seconds you will see an error. You can use http://tools.pingdom.com/fpt/ to check it.
Please make sure that your server is on a reliable network. You should fix the issue with your hosting. Also you can consider using CloudFlare or changing the hosting.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: An error occurred

Postby SIMTANDA » Mon Mar 07, 2016 11:21 pm

If i change the hosting to your servers will it go faster?
SIMTANDA
 
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Joined: Wed Oct 14, 2015 11:06 pm

Re: An error occurred

Postby Edvard » Tue Mar 08, 2016 12:55 am

Hi,

If the load time of your page is because of your hosting and it is not an application issue, then yes.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: An error occurred

Postby SIMTANDA » Tue Mar 08, 2016 11:43 am

To be honest, i thinkl it is an aplication issue, because i ran Joomla before on the the same host (Godaddy), and it ran just as fast as the main domain www.heartslovefree.com

So if it is an aplication issue, what do i do then?
SIMTANDA
 
Posts: 31
Joined: Wed Oct 14, 2015 11:06 pm

Re: An error occurred

Postby Edvard » Tue Mar 08, 2016 3:34 pm

I would recommend to begin with cloudflare, it is free.

Currently it seems that our IP is blocked and we cannot ping to you.
Regards,

Edvard Ananyan - GTranslate Team

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Re: An error occurred

Postby SIMTANDA » Wed Mar 09, 2016 12:15 am

Whats your IP, so i can check with my host?
SIMTANDA
 
Posts: 31
Joined: Wed Oct 14, 2015 11:06 pm

Re: An error occurred

Postby Edvard » Wed Mar 09, 2016 1:39 am

94.23.220.123
Regards,

Edvard Ananyan - GTranslate Team

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Re: An error occurred

Postby SIMTANDA » Wed Mar 09, 2016 3:04 am

I followed your advice and i am now using www.cloudflare.com and i have configured the following subdomain http://da.heartslovefree.com

As you can see I am getting an Error 1000.

Here are the CNAME VALUES:
Name = da
Value = van.tdn.gtranslate.net
TTL = Automatic
Status = On CloudFlare
SIMTANDA
 
Posts: 31
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Re: An error occurred

Postby SIMTANDA » Wed Mar 09, 2016 3:35 am

Ok, i deleted the CNAME RECORDS since it seems that the subdomains dont need configuration in CLOUDFLARE! Or do they?
SIMTANDA
 
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Re: An error occurred

Postby Yana » Wed Mar 09, 2016 12:43 pm

Hi,

Please make sure that the cloud icon is disabled in DNS manager for "de" CName.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: An error occurred

Postby SIMTANDA » Wed Mar 09, 2016 3:06 pm

I have now disabled cloud icon for "de" CNMAE and i am now getting this error message:

Error 1000 Ray ID: 280e0cd4b0fe1049 • 2016-03-09 11:05:08 UTC
DNS points to prohibited IP
What happened?
You've requested a page on a website (heartslovefree.com) that is on the CloudFlare network. Unfortunately, it is resolving to an IP address that is creating a conflict within CloudFlare's system.
What can I do?
If you are the owner of this website:
you should login to CloudFlare and change the DNS A records for heartslovefree.com to resolve to a different IP address.
CloudFlare Ray ID: 280e0cd4b0fe1049 • Your IP: 94.23.220.123 • Performance & security by CloudFlare
SIMTANDA
 
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Re: An error occurred

Postby Yana » Wed Mar 09, 2016 5:30 pm

Hi,
I can see you are redirecting your http://heartslovefree.com/ to http://wwww.heartslovefree.com/.

You will need to remove www for our network requests.
For that you should disable www redirection for your website and add the following rules to your .htaccess file after RewriteEngine on

RewriteCond %{HTTP:X-GT-Lang} ^$
RewriteCond %{HTTP_HOST} ^heartslovefree.com
RewriteRule (.*) http://www.heartslovefree.com/$1 [R=301,L]

If you cannot disable www redirection let us know and we will do it on our server.
Regards,

Yana Ghahramanyan - GTranslate Team

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