Gtranslate changed the web!!!

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Gtranslate changed the web!!!

Postby laumedia » Tue Jul 08, 2014 2:37 am

Hi,

I just asked to install the plugin, and you did it very quickly. Following the instructions, I add the code on the footer of my web, and something went wrong, because now I can't see the menu of my web (even if all the options are correctly checked) and the mobile versions changed. That's very urgent.

I remove the code, but the problem still remains. I need you to review the installation and leave the web just like it was, but with the plugin working correctly. That's a mess, and I need you to solve this as soon as possible.
laumedia
 
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Re: Gtranslate changed the web!!!

Postby laumedia » Tue Jul 08, 2014 12:07 pm

I restored a backup, and it's still wrong. Could you review what changed my Wordpress template?
laumedia
 
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Joined: Mon May 12, 2014 2:17 pm

Re: Gtranslate changed the web!!!

Postby Yana » Tue Jul 08, 2014 4:06 pm

Dear Lara,

I have installed GTranslate Pro general version. It is in the separate folder in the root directory. GTranslate doesn't change your template files and it cannot remove or destroy the menu. If you have made changes in your template please restore it from your backup.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate changed the web!!!

Postby laumedia » Mon Jul 14, 2014 4:59 pm

Hi, I wrote you an email for re-installing the Gtranslate plugin. Please, I'd appreciate if you confirm me by email.

Thanks.
laumedia
 
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Re: Gtranslate changed the web!!!

Postby Edvard » Mon Jul 14, 2014 8:59 pm

Hi,

Please use our contact us page on our home page to send another install request, do not forget to give us FTP access.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Gtranslate changed the web!!!

Postby laumedia » Wed Jul 16, 2014 5:40 pm

Hi, I did that few days ago, but I haven't received any answer yet...
laumedia
 
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Re: Gtranslate changed the web!!!

Postby Edvard » Wed Jul 16, 2014 5:44 pm

Thanks! We will let you know when it is ready.
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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