GTranslate Enterprise Error

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GTranslate Enterprise Error

Postby roland76 » Thu Oct 23, 2014 8:53 am

Hello,

I also have the following error:

An error occurred.

Sorry, the page you are looking for is currently unavailable.
Please try again later.

If you are the system administrator of this resource then you should check the error log for details.

Faithfully yours, nginx.

Domain: http://simple-quality.de/
Page-Load-Time is in normal case below 5 sec.

Greetings, Roland
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Re: GTranslate Enterprise Error

Postby Yana » Thu Oct 23, 2014 11:19 am

Hi,
Please make sure that your hosting provider is not blocking our 94.23.220.123 IP address.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: GTranslate Enterprise Error

Postby roland76 » Sat Oct 25, 2014 5:50 am

I asked my hoster and he could not found this IP as blocked. He also found no filter that could be involved.
Unless the IP adress called adresses who are in/administrator/ folder. Could this be possible?
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Re: GTranslate Enterprise Error

Postby Edvard » Sat Oct 25, 2014 9:38 pm

Hi,

The thing is that we are not able to access your website from our server and the reason most likely is that you are blocking us, since we are able to access your site from a different server from the same network.

Let me know.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: GTranslate Enterprise Error

Postby roland76 » Wed Oct 29, 2014 10:16 pm

Hello,

according my webhoster this IP was blocked because from this IP someone tried to go to the amin-area...

The now have canceled the blocking and now it should work.

But the translation module don't work.

Greetings, Roland
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Re: GTranslate Enterprise Error

Postby Yana » Fri Oct 31, 2014 2:09 am

Dear Roland,

You will see our IP address instead of the visitor's/bots IP because all the requests for the translated pages go through our server.
I can see the same error. If you whitelisted our our IP address it should work properly.
Can you check your website first request load time? It should be less than 5 sec.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: GTranslate Enterprise Error

Postby roland76 » Fri Oct 31, 2014 7:47 am

Hello,

according our hosting provider your IP should no reachable.

The first request load time is less then 5 sec....
roland76
 
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Re: GTranslate Enterprise Error

Postby Edvard » Tue Nov 04, 2014 12:31 am

Hi Roland,

I still can see that your server doesn't respond to our requests:

wget -S --timeout=5 simple-quality.de
--2014-11-03 20:26:53-- http://simple-quality.de/
Resolving simple-quality.de (simple-quality.de)... 88.80.205.20
Connecting to simple-quality.de (simple-quality.de)|88.80.205.20|:80... failed: Operation timed out.
Retrying.

You need to talk about this with your hosting provider, if they are not able to solve it, you may use cloudflare, so we will grab your original content from cloudflare servers, or you may consider changing your hosting.

I have also tried from a different server from the same network and different IP address and it worked, so I think that it is related to IP address only.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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