Gtranslate Enterprise - issue

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Gtranslate Enterprise - issue

Postby faheemyousuf » Thu Mar 05, 2015 5:20 pm

When accessing a translated site http://en.timeterminal.se/ (original: http://www.timeterminal.se) the following error is shown:
_____________________


An error occurred.

Sorry, the page you are looking for is currently unavailable.
Please try again later.

If you are the system administrator of this resource then you should check the error log for details.

Faithfully yours, nginx.
faheemyousuf
 
Posts: 4
Joined: Thu Mar 05, 2015 5:13 pm

Re: Gtranslate Enterprise - issue

Postby Yana » Sat Mar 07, 2015 11:32 pm

Hi,

Please make sure that your hosting provider is not blocking our server IP address 94.23.220.123.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate Enterprise - issue

Postby faheemyousuf » Mon Mar 09, 2015 3:01 pm

Hello!

We have checked with the hosting provider and they have not blocked your server IP address.

So the error persists. Can you please direct us about how we can troubleshoot such problem at our end.

It is 504 Gateway Timeout Error type and is not temporary. What are your log files saying about it. It can give us some clue what could be wrong.

We chose Enterprise version for better translations and service but it seems nothing is working. Our export clients can't see any part of website.. Kindly look into this matter about who we can resolve this problem asap.

Also how we can check our Enterprise license status ?

//FY
faheemyousuf
 
Posts: 4
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Re: Gtranslate Enterprise - issue

Postby Yana » Mon Mar 09, 2015 6:47 pm

Hi,
Here is the result from our server. Please ask your hosting provider to check again

wget -v -S --timeout=20 http://timeterminal.se
--2015-03-09 14:27:46-- http://timeterminal.se/
Resolving timeterminal.se (timeterminal.se)... 194.9.94.96
Connecting to timeterminal.se (timeterminal.se)|194.9.94.96|:80... failed: Operation timed out.
Retrying.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate Enterprise - issue

Postby faheemyousuf » Tue Mar 10, 2015 6:07 pm

Hi,

We just checked up with our hosting company again and we found out the problem was indeed due to IP blockage at their side. Their second line of support eventually whitelisted the IP in question.

Anyone having this problem can simply do the same. Translations are back on track now :)

Thanks Yana for your great support!
faheemyousuf
 
Posts: 4
Joined: Thu Mar 05, 2015 5:13 pm

Re: Gtranslate Enterprise - issue

Postby Yana » Tue Mar 10, 2015 6:32 pm

You are welcome :) !
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Yana
 
Posts: 4135
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