Forum Archive - [Solved] Gtranslate Enterprise Not Working

Hi. Gtranslate Enterprise is not working (it seems our server is not responding) on my domain casinobonuscenter.com. please check de.casinobonuscenter.com or no.casinobonuscenter.com or sv.casinobonuscenter.com

I wrote "it seems our server is not responding..." I mean YOUR server is not responding...

Hello. The problem is worse than I thought... Downtime: 2 hours until now

Hi, We do not have downtimes. I have checked and I see that your server is not responding to our server [94.23.220.123]. Please contact your hosting provider and ask them to fix the issue. BTW. Our server is responding with an error, it means that it is not down. Thanks!

Hello. Thank you for your reply. I'm using sis.tdn.gtranslate.net in CNAME, Its okay?

Yes, it is OK, but you need to ask your hosting provider to whitelist our IP address. May be you have other application firewalls on your website?

Thank you! I received the following reply from my hosting provider: host af.casinobonuscenter.com af.casinobonuscenter.com is an alias for sis.tdn.gtranslate.net. sis.tdn.gtranslate.net has address 94.23.220.123 The problem is with the web server of: 94.23.220.123 "An error occurred. Sorry, the page you are looking for is currently unavailable. Please try again later. If you are the system administrator of this resource then you should check the error log for details. Faithfully yours, nginx." It is not on our end.

I'm asking to whitelist the IP and I will inform you on results

The reason you get that error from us is because we cannot connect to your server to get your website content for further translation and delivery. It is on your end.

Hi Edvard. I received the following reply: There is no software installed on the Server that is blocking IPs. There is IPTABLES installed, however it is not configured to block IPs for any reason. End of reply***************** Ok Edvard, I need to solve this and I know your service is very stable because I'm working with you for a long time. Please let me know wath do you think I need to do. I can see I can create an Outgoing Connection and add an IP. Do you think its a good idea?

Its me again. I sent this to my provider: "the reason I get that error from them is because they cannot connect to my server to get my website content" And my provider reply was: "I have to disagree here. They do connect to your server, however the nginx webserver is returning an error. See the attached screenshot please. The error is returned by: 94.23.220.123" ***end of reply By the way I can't create the outgoing connection because mine is a VPS server and not shared. I know its not in your side but can you tell what I need to request from my server provider?

It can be some plugin installed on your website. Please check and let me know. If you can give me access to your site I can check it myself for you.

There are other enterprise customers using the same IP, right? Is your service working for all other customers?

Yes, of course. Please search the issue on your side.

Thank you. We are searching on our side. By the way. Why you get an error page when you go directly to 94.23.220.123 in a browser? A technician is asking me about that because he think the error is on your ngnix webserver...

It is by design.

A technician found a connection fail in the route. Can you trace a route to my server 46.249.204.239 from your side? The technician found the following connection error: bash-4.1# traceroute 94.23.220.123 traceroute to 94.23.220.123 (94.23.220.123), 30 hops max, 60 byte packets 1 46.249.204.186 (46.249.204.186) 0.060 ms 0.009 ms 0.008 ms 2 te-0-2-0-1.cr01.the-lon.pulsant.net (193.29.223.69) 1.397 ms 1.699 ms 1.587 ms 3 xe-5-1-2.lon11.ip4.tinet.net (141.136.98.21) 1.093 ms 1.062 ms 1.109 ms 4 as6453.lon11.ip4.tinet.net (141.136.99.74) 1.102 ms 1.161 ms 1.151 ms 5 ldn-1-6.uk.eu (213.251.130.109) 1.741 ms * * 6 rbx-g1-a9.fr.eu (94.23.122.66) 5.616 ms 6.044 ms 6.017 ms 7 vss-2b-6k.fr.eu (91.121.131.238) 5.384 ms 5.335 ms * 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * The connection fails after 91.121.131.238

traceroute to casinobonuscenter.com (46.249.204.239), 64 hops max, 52 byte packets 1 vss-2b-6k.fr.eu (94.23.220.252) 0.471 ms 0.399 ms * 2 rbx-g1-a9.fr.eu (91.121.131.237) 0.969 ms 1.022 ms 2.083 ms 3 ldn-1-6.uk.eu (91.121.131.188) 3.968 ms * * 4 * * * 5 ge-2-1-0.mpr1.lhr2.uk.above.net (195.66.224.76) 12.865 ms 12.798 ms 12.887 ms 6 xe-0-0-0.mpr1.lhr8.uk.above.net (64.125.28.202) 13.065 ms 13.056 ms 46.037 ms 7 te-0-0-0-3.cr01.thm-lon.pulsant.net (94.31.36.178) 13.560 ms 13.612 ms 13.512 ms 8 te-0-0-0-0.cr02.dc2-mhd.pulsant.net (195.248.70.34) 14.909 ms 14.878 ms 14.780 ms 9 46.249.204.186 (46.249.204.186) 5.347 ms 5.270 ms 5.296 ms 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * If you think that it is a network issue, I would suggest you to use cloudflare. Thanks!

but its mean you can reach my server, so why you can't get the content?

As you can see it stops on 46.249.204.186 which seems to be your host provider IP address. As I suggested previously better to use cloudflare to avoid further issues like this and do not loose time trying to get support from your hosting.

94.23.220.123 is not reachable not only from my server but from other servers as well Please check http://ping.eu/traceroute/ No reply for 3 hops. Assuming we reached firewall.

It is OK. We do have a firewall. It shouldn't be reachable for requests like that.

Its very important for me that you help me. My website has over 17hours down. Can you investigate if 91.121.131.238 is blocking the connection from my VPS: 46.249.204.239 to the destination IP: 94.23.220.123 ? Can we change this chat to a private message to post some sensitive data?

Hi, Currently I have limited access and cannot investigate further. The thing is that it doesn't matter what we block. The thing is that you should not block us. Please consider using cloudflare or changing your host. Thank you for your patience!

I just try using cloudflare with no results. About my current server: It does not have any firewall installed. It is not blocking any IPs or connections. All services are flawlessly working The main domain: http://casinobonuscenter.com/ is Hosted there and is properly working. I need to ask you to investigate this issue on your side again when you have full access.

Please understand that the issue is not on our side. What you have done with cloudflare, may be I can help you to configure it up properly?

I'm sorry, I know I'm boring you with my problem but I will try to solve it because i need your services. I found and issue that can help us to understand the problem. As you know you can go to translate.google.com and translate a entire webpage. But when I try to translate my website http://translate.google.com/translate?h ... ter.com%2F I can see the page is not translated. Only the html tags "title" are translated but not the content. Can this give us a different poerspective on the problem? Thank you for your patience!!!!

No, it is not the right path to solve your problem!

I have checked iptables, as that is the only software that can block connections on my VPS which is not blocking any connections by default and here is log: bash-4.1# iptables --list Chain INPUT (policy ACCEPT) target prot opt source destination Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination bash-4.1# The above output shows chain headers. As you see, there are no rules in it.

Temporally and until we can solve this issue, I deleted most CNAMEs pointing to Gtranslate. If you want to make tests, please use ru.casinobonuscenter.com or bg.casinobonuscenter.com , still pointing GTranslate.

Hi. I'm using the CDN by amazon aws. Can you configurate my service to try if the problem is with the distribution?

Hi, I have checked your site from a different server from our same network and it is OK. So your site is blocking our requests from 94.23.220.123. I have made a traceroute and the request doesn't go after 46.249.204.186, so I presume that it is blocking our request. After that it should go to 46.249.204.239 which is your website IP address. Since both IPs are from the same network I would suggest you to contact your hosting provider to fix the issue on their side. You have ignored my suggestion to use cloudflare, just wanted to make sure that you have read it and you do not want to go that way. I offered also help to configure it for you. I want to point one more time that the issue is not under our control and you need to solve it with your hosting provider. Currently they are blocking/not responding to our IP address to access your website. Hope you understand. Thank you!

Thank you for your suggestion. Ok. I'm using CloudFlare now. Please visit af.casinobonuscenter.com to see the error

Your site still points to the same IP address 46.249.204.239. When the configuration is finalized it should point to cloudflare's IP address. Let me know when it points to the new IP address provided by cloudflare, so I can clear our DNS cache and check it for you. Thank you!

Thank you. The main domain casinobonuscenter.com and the subdomain af.casinobonuscenter.com are now pointing to cloudflare ips, please try now.

Good. Please make only your casinobonuscenter.com to point to cloudflare IP address. The subdomains should point directly to our IP address (cloud icon disabled). Thank you!

Thank you. Its working again! I only have a new problem: How can I get the real visitor's IP (we serve content based on geolocalization) do you know that? Thank you!

Good to hear that! Please read cloudflare manuals, it is described there.

Hello again. Almost all is running ok now, but I have a problem and I think you can help me. I need to use the php statement "include" or "get_file_contents" in a file on my main domain to get the file content of a translated text (like es.casinobonuscenter.com/SOMEFILEHERE ) and include it on the page. I can't get contents on this way from my translated pages on your server. I contacted cloudflare and we checked all firewalls and other possible reasons... nothing found. At this point the reason seems to be on your server, its not allowed to get file contents, its normal? can you unblock this so I can use the file content?

Hi, Please open a new topic for this issue and describe exactly what you do, what you expect to have in result and what you have instead with error codes and all the info you have. Again you are having problems and all the blame is on us, it is not fair from your side. Thanks!

Yes Edvard, youre right. Its not fair from my part. To be honest, the service provided by Gtranslate is very important to us, in fact I think Gtranslate is the most important and profitable online tool we are using (for SEO and Traffic), and the service is very good too. To close this long thread I need to clarify we are very satisfied with your service. You can see a large list of demands and cries from my side on this conversation, but we really like Gtranslate. No doubts! The problem is generated because I'm not a technician, I'm a marketer, and when our website have problems I need to get support from technicians like you, and I don't have the needed knowledges and tools to know where the problem is located. Thank you for your support! I will open a different thread to explain my recent problem to ask you if you can do anything about that.

Thank you very much!