Gtranslate not translate any language: An error occurred

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Gtranslate not translate any language: An error occurred

Postby jmisousa » Sun Sep 06, 2015 8:35 pm

Hi,
GTranslate not translate any language. Returns a page with the following error:
________________________________________
"An error occurred.
Sorry, the page you are looking for is currently unavailable.
Please try again later.
If you are the system administrator of this resource then you should check the error log for details.
Faithfully yours, nginx."
__________________________________________________
I wait for your help.
Thanks!
Joao Sousa
jmisousa
 
Posts: 28
Joined: Fri Feb 27, 2015 4:06 am

Re: Gtranslate not translate any language: An error occurred

Postby Edvard » Sun Sep 06, 2015 9:30 pm

Hi,

Please make sure that our IP address is not blocked on your side: 94.23.220.123

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Gtranslate not translate any language: An error occurred

Postby jmisousa » Sun Sep 06, 2015 10:41 pm

Hi,
When I was GTranslate Pro version this error happened and your tech support advised me to upgrade to the enterprise version to avoid this problem. As the translation is done now in your server I do not understand why it is still happening this type of error.
I look forward to your help.
Thanks,
Joao Sousa
jmisousa
 
Posts: 28
Joined: Fri Feb 27, 2015 4:06 am

Re: Gtranslate not translate any language: An error occurred

Postby Edvard » Sun Sep 06, 2015 10:58 pm

Hi,

With GTranslate Pro you cannot get the same error message. It is not possible.

Please contact your hosting provider and ask to make sure the mentioned IP address is not blocked.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Gtranslate not translate any language: An error occurred

Postby jmisousa » Mon Sep 07, 2015 2:18 am

Hi Edvard,

I checked and found that the IP that is blocked and reported in error is 94.23.220.123. The IP which is hosted on the site villaskey.com is 192.232.249.155.
I wait for your help.

Regards,
Joao Sousa
jmisousa
 
Posts: 28
Joined: Fri Feb 27, 2015 4:06 am

Re: Gtranslate not translate any language: An error occurred

Postby Yana » Mon Sep 07, 2015 4:38 pm

Dear Joao,

94.23.220.123 is ous server IP address. You should unblock it.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate not translate any language: An error occurred

Postby jmisousa » Mon Sep 07, 2015 7:58 pm

Hi Yana,
How can I unblock your IP address?
I did'nt block that IP. I cannot control who is simulating the trafic in your IP. I verify that IP 94.23.220.123 is the page http://ns208337.ovh.net. I cannot realise what is happening.
I'm looking forward a reply.
Regards,
Joao Sousa
jmisousa
 
Posts: 28
Joined: Fri Feb 27, 2015 4:06 am

Re: Gtranslate not translate any language: An error occurred

Postby Edvard » Tue Sep 08, 2015 1:43 am

Hi,

Please contact your hosting provider.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
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Re: Gtranslate not translate any language: An error occurred

Postby jmisousa » Tue Sep 08, 2015 2:23 am

Hi,
Ok. I'm going to contact my hosting provider.
Thanks!
Regards,
Joao Sousa
jmisousa
 
Posts: 28
Joined: Fri Feb 27, 2015 4:06 am

Re: Gtranslate not translate any language: An error occurred

Postby Yana » Tue Sep 08, 2015 3:44 pm

Dear Joao,
Thank you for the information.
Regards,

Yana Ghahramanyan - GTranslate Team

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