GTRANSLATE NOT WORKING

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GTRANSLATE NOT WORKING

Postby eureporter » Sat Oct 31, 2015 9:56 pm

When I click any of the flags I get no translation occurring whatsoever.

I have paid for GTranslate previouslyand my Google Api is setup and configured correctly.

No matter what settings I change in the backend, no translation occurs.

http://www.eureporter.co
eureporter
 
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Re: GTRANSLATE NOT WORKING

Postby Edvard » Sat Oct 31, 2015 9:58 pm

Hi,

Your subdomains are pointing to a different IP address. You need to make sure that they point to us, as described in the initial instructions email.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: GTRANSLATE NOT WORKING

Postby eureporter » Sat Oct 31, 2015 10:01 pm

How do I reconfigure this? can't locate original email can you resend please
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Re: GTRANSLATE NOT WORKING

Postby Edvard » Sat Oct 31, 2015 10:03 pm

You need to point all your language subdomains to ani.tdn.gtranslate.net by using a cname DNS record.

Do you have Enterprise or Pro license?
Regards,

Edvard Ananyan - GTranslate Team

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Re: GTRANSLATE NOT WORKING

Postby eureporter » Sat Oct 31, 2015 10:06 pm

Pro license
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Re: GTRANSLATE NOT WORKING

Postby Edvard » Sat Oct 31, 2015 10:09 pm

OK, so your URLs are not configured correctly. You need to have http://www.eureporter.co/ru/ instead of http://ru.eureporter.co/ with Pro. Also you have to pay to use Google Translate API.

But it is more financially beneficial to use GTranslate Enterprise and pay only the service fee to us. We can exchange your current Pro license to Enterprise license.

Let me know.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: GTRANSLATE NOT WORKING

Postby eureporter » Sat Oct 31, 2015 10:10 pm

Can you exchange the license and resend the configuration instructions please. Appreciated
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Re: GTRANSLATE NOT WORKING

Postby eureporter » Tue Nov 03, 2015 4:16 pm

This has now been done can you please update me when the enterprise license has been upgraded and also email instructions for setup ASAP.
eureporter
 
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Re: GTRANSLATE NOT WORKING

Postby Yana » Tue Nov 03, 2015 6:43 pm

Thank you for your payment. We will check it and send the instructions ASAP.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: GTRANSLATE NOT WORKING

Postby Edvard » Wed Nov 04, 2015 9:21 am

Hi,

We have not received the payment from you.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: GTRANSLATE NOT WORKING

Postby eureporter » Mon Nov 16, 2015 7:16 pm

Payment was submitted on the 2nd November. Please can you update me ASAP
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Re: GTRANSLATE NOT WORKING

Postby eureporter » Mon Nov 16, 2015 7:16 pm

You sent a payment for $101.00 USD to Art Smart Trading Limited.
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Re: GTRANSLATE NOT WORKING

Postby Yana » Mon Nov 16, 2015 11:03 pm

Hi,
Can you please send me your paypal email address, so we can check it?
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: GTRANSLATE NOT WORKING

Postby Yana » Mon Nov 23, 2015 6:14 pm

Hi,
Can you please send me your PayPal email address? From which PayPal account you sent the money?
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: GTRANSLATE NOT WORKING

Postby Yana » Wed Nov 25, 2015 1:10 am

Hi,
Your license is active. I have sent the instructions. Please let me know if you have any questions.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: GTRANSLATE NOT WORKING

Postby eureporter » Fri Jan 01, 2016 8:16 pm

I am still waiting for you to setup the Wildcard SSL certificate, I have sent payment and details to your email address as requested. Please provide an update for me urgently
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