Gtranslate not working

[lucysadler]

Dear Yana,
We are getting the following error message when visitors try to use the gtranslate:

"An error occurred.
Sorry, the page you are looking for is currently unavailable.
Please try again later.
If you see this error constantly and you are the system administrator of this resource then please make sure that you are not blocking our IP address: 176.31.236.33
Faithfully yours, GTranslate - Translation Proxy.
https://gtranslate.io"

It happens when people try to use the translation.
Please can you URGENTLY let us know how to fix it. We have not banned any of your proxys.
I have also messaged you via the website, or please email me.

Many thanks in advance,
Lucy

[Yana]

Hi,
Please remind me your website address and I will check from our server or contact us via GTranslate live chat support.