Forum Archive - [Solved] GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

Hello, I've installed on my website http://www.sailingandtravel.it GTranslate PRO, following all the steps in the istructions, but when I enable the plugin, my site disappears! Can you help me with the installation? Did I do something wrong? Thank you very much, Niccolò

Hi, Did you check if your server meets all the requirements? You can find the requirements list on our FAQ page. You can also upload info.php file from the product package to your site, so we can access it http://www.sailingandtravel.it/info.php and check that for you.

Hello Edvard, thanks for your reply. Yes, I've checked all the requirements, and look like everything is fine... Sorry, I'm definitely not expert: what do you mean for uploading the info.php file? Where do I have to put it?

Hi Niccolò, You should upload info.php to your root directory and then access it by http://www.sailingandtravel.it/info.php .

Hello, sorry but all this looks to much difficult for me. I'm in the 30 days trial, so I have to ask you the money back. Thank you very much and sorry about it.

Hi, We can install it for you if you send temporary FTP access and admin backend access using our contact form on our home page.

Thank you very much, but for now I'm fine. I don't have so much time to work on that, so for the moment I kindly ask you the money back. Maybe, when I will have more time to think about the translation, I will come back to your component. Thank you very much