[Solved] GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

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[Solved] GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

Postby sailingandtravel » Wed Jan 11, 2012 10:26 pm

Hello, I've installed on my website http://www.sailingandtravel.it GTranslate PRO, following all the steps in the istructions, but when I enable the plugin, my site disappears!

Can you help me with the installation? Did I do something wrong?

Thank you very much,

Niccolò
sailingandtravel
 
Posts: 4
Joined: Wed Jan 11, 2012 10:23 pm

Re: GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

Postby Edvard » Mon Jan 16, 2012 4:28 pm

Hi,

Did you check if your server meets all the requirements? You can find the requirements list on our FAQ page.

You can also upload info.php file from the product package to your site, so we can access it http://www.sailingandtravel.it/info.php and check that for you.
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
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Location: Yerevan, Armenia

Re: GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

Postby sailingandtravel » Mon Jan 16, 2012 10:13 pm

Hello Edvard,
thanks for your reply.

Yes, I've checked all the requirements, and look like everything is fine...

Sorry, I'm definitely not expert: what do you mean for uploading the info.php file? Where do I have to put it?
sailingandtravel
 
Posts: 4
Joined: Wed Jan 11, 2012 10:23 pm

Re: GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

Postby Yana » Tue Jan 17, 2012 10:33 am

Hi Niccolò,
You should upload info.php to your root directory and then access it by http://www.sailingandtravel.it/info.php .
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

Postby sailingandtravel » Sat Jan 28, 2012 6:40 am

Hello, sorry but all this looks to much difficult for me. I'm in the 30 days trial, so I have to ask you the money back.
Thank you very much and sorry about it.
sailingandtravel
 
Posts: 4
Joined: Wed Jan 11, 2012 10:23 pm

Re: GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

Postby Edvard » Sun Jan 29, 2012 10:25 pm

Hi,

We can install it for you if you send temporary FTP access and admin backend access using our contact form on our home page.
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
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Edvard
Site Admin
 
Posts: 4184
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: GTRANSLATE PRO DOESN'T WORK - THE SITE DISAPPEARS

Postby sailingandtravel » Mon Jan 30, 2012 7:23 am

Thank you very much, but for now I'm fine.

I don't have so much time to work on that, so for the moment I kindly ask you the money back. Maybe, when I will have more time to think about the translation, I will come back to your component.

Thank you very much
sailingandtravel
 
Posts: 4
Joined: Wed Jan 11, 2012 10:23 pm


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