Gtranslate pro upgrade to enterprices problem

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Gtranslate pro upgrade to enterprices problem

Postby hjrobert » Thu May 02, 2013 8:44 am

We have installed pro, but it seems translate result not the same like free version, and some parts even has no translation, also makes the page different shapes. How we can solve this problem ?
Last edited by hjrobert on Tue May 14, 2013 6:48 am, edited 1 time in total.
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Re: Gtranslate pro problem

Postby Yana » Thu May 02, 2013 10:34 am

Hi,
Can you please post your website address so I can check and understand what the problem is?
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate pro problem

Postby hjrobert » Thu May 02, 2013 1:24 pm

Hi have PM to you
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Re: Gtranslate pro problem

Postby Yana » Thu May 02, 2013 2:50 pm

Hi,
I checked your website for html validation error. There are 386 Errors . Please try to solve at least end tag errors.
Please check your PM.
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Re: Gtranslate pro problem

Postby hjrobert » Thu May 02, 2013 4:39 pm

Tks for your quick reply.Is it just problem for version PRO ? As it works fine in free version, will it be ok if we upgrade to enterprise directly ?
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Re: Gtranslate pro problem

Postby Yana » Thu May 02, 2013 6:19 pm

Hi,
You will need to fix html syntax errors for both versions . You can install Firebug add-on for Firefox which makes it easy to find and fix mistakes in your CSS code.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate pro problem

Postby hjrobert » Fri May 03, 2013 6:33 am

Tks.
But why it works fine in free version ?
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Re: Gtranslate pro problem

Postby hjrobert » Fri May 03, 2013 7:22 am

Its failed when we fix on Pro type, but everyting is fine on FREE version.

Can i have a test on enterprise version ? seems stil cannot solve half translation.
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Re: Gtranslate pro problem

Postby Yana » Fri May 03, 2013 11:35 am

Hi,
We don't provide testing licenses but you can subscribe for one month and test it.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate pro problem

Postby hjrobert » Fri May 03, 2013 1:34 pm

OK. If failed or success, can I have PRO refund ?
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Re: Gtranslate pro problem

Postby Yana » Fri May 03, 2013 1:42 pm

Hi,
It is risk free using GTranslate. We have 30 day money back guarantee.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate pro problem

Postby hjrobert » Wed May 08, 2013 12:50 pm

Hi

I have paid $15 for enterprise and $79 for PRO. NOw i want to upgrade to enterprise and stop using PRO. How i can do ? pay balance ?
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Re: Gtranslate pro problem

Postby Yana » Wed May 08, 2013 2:48 pm

Hi,
You will need to pay the difference and we wil activate the license for one year. Please contact us by email for more info. You can use the contact form on our homepage.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate pro problem

Postby hjrobert » Thu May 09, 2013 6:02 am

Tks. i have sent mail please help to check. Order #94391 and #78490.

It looks work well on enterprise version and cannot work well in PRO.
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Re: Gtranslate pro problem

Postby Yana » Thu May 09, 2013 7:57 pm

Hi,
We sent the package. If you have a problem with the installation you can send access info and I'll check the settings.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate pro problem

Postby hjrobert » Mon May 13, 2013 6:08 am

HI

it seems ok last week for enterprise, but why today i checked Only partly translated ??
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Re: Gtranslate pro problem

Postby Yana » Mon May 13, 2013 10:44 am

Hi,

If you see % before the text it means that the text is in the translation queue and you will see translated version soon.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Gtranslate pro problem

Postby hjrobert » Tue May 14, 2013 6:48 am

I have ordered Order #94391 and #78490. , and also pay $80.00 for differences. May I know have you already upgrade my account to Enterprise ?? I have posted tickets also, still not get any confirmation. Please help confirm back, Tks
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Re: Gtranslate pro upgrade to enterprices problem

Postby Yana » Tue May 14, 2013 12:42 pm

Hi,

Yes, we activated your license for one year. Please cancel monthly subscription.
Regards,

Yana Ghahramanyan - GTranslate Team

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