Forum Archive - GTranslate Pro - System Cache error 500

Hi Edvard, I need to accelerate one of my sites and GTranslate pro does not seem to work when System Cache is active. http://www.orchid-link.com/en/nous-cont ... nk-pte-ltd Regards Fabien

I don't think that it is connected to System Cache. What doesn't work exactly?

Regular (main language) works, but translated one does not ONLY when system cache is active I just activated system cache temporarily for you to see.

Can you write more in details what doesn't work? I can see the translations.

I could not leave the site broken. I have restored System cache for the next 20 minutes, pls try now: http://www.orchid-link.com/en/

Try to turn on the debug from config.php file and post the debug.txt file contents here. Do you experience DNS problems from time to time? I can see in debug.txt this: * getaddrinfo(3) failed for www.orchid-link.com:80 * Couldn't resolve host 'www.orchid-link.com'

Debug on for the next few minutes

You need to: 1. Turn the System Cache 2. Turn on the GTranslate debug 3. Test the translation 4. Post the contents of your debug.txt file here 5. You can disable the debug and turn off the system cache

* getaddrinfo(3) failed for www.orchid-link.com:80 * Couldn't resolve host 'www.orchid-link.com' * Closing connection #0 * getaddrinfo(3) failed for www.orchid-link.com:80 * Couldn't resolve host 'www.orchid-link.com' * Closing connection #0 * getaddrinfo(3) failed for www.orchid-link.com:80 * Couldn't resolve host 'www.orchid-link.com' * Closing connection #0 * About to connect() to www.orchid-link.com port 80 * Trying 116.12.48.141... * connected * Connected to www.orchid-link.com (116.12.48.141) port 80 > GET /?enable_debug=1 HTTP/1.1 User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 Host: www.orchid-link.com Accept: */* Cookie: __utma=62483570.761608833.1308659466.1308659466.1309253089.2; __utmz=62483570.1309253089.2.2.utmcsr=edo.webmaster.am|utmccn=(referral)|utmcmd=referral|utmcct=/forum/gtranslate/gtranslate-pro-system-cache-error-500-t604.html; __utmc=62483570; e6271dd54455598c52ab480675f0343b=9tdp9hdi6c4quec7a21fcsqkt7 < HTTP/1.1 200 OK < Date: Tue, 28 Jun 2011 12:20:21 GMT < Server: Apache/2.2.3 (CentOS) < X-Powered-By: PHP/5.2.17 < P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM" < Expires: Mon, 1 Jan 2001 00:00:00 GMT < Cache-Control: post-check=0, pre-check=0 < Pragma: no-cache < Last-Modified: Tue, 28 Jun 2011 12:20:26 GMT < Vary: Accept-Encoding < Connection: close < Transfer-Encoding: chunked < Content-Type: text/html; charset=utf-8 * Closing connection #0 * About to connect() to www.orchid-link.com port 80 * Trying 116.12.48.141... * connected * Connected to www.orchid-link.com (116.12.48.141) port 80 > GET / HTTP/1.1 User-Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.100 Safari/534.30 Host: www.orchid-link.com Accept: */* Cookie: c9521ae2f9d9763f2ffd3b4ee9a60482=9hm53fsc5ti1gj2ed5ho6uqin7; e6271dd54455598c52ab480675f0343b=rgbrnj2ur7urhrqag7mu18abv3; __utmz=62483570.1309343534.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); __utmv=; __utma=62483570.626114771.1309343534.1309343534.1309343534.1; __utmc=62483570; __utmb=62483570.2.10.1309343534 < HTTP/1.1 200 OK < Date: Wed, 29 Jun 2011 10:32:21 GMT < Server: Apache/2.2.3 (CentOS) < X-Powered-By: PHP/5.2.17 < P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM" < ETag: 6666cd76f96956469e7be39d750cc7d9 < Expires: Mon, 1 Jan 2001 00:00:00 GMT < Cache-Control: post-check=0, pre-check=0 < Pragma: no-cache < Last-Modified: Wed, 29 Jun 2011 10:32:21 GMT < Vary: Accept-Encoding < Connection: close < Transfer-Encoding: chunked < Content-Type: text/html * Closing connection #0

OK, after testing the translation with System Cache enabled what did you see? Error 500 or a blank page or what?

Same as before: Server error The website encountered an error while retrieving http://www.orchid-link.com/en/. It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this web page later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.

Can you check for PHP errors in your error logs?

Everything was checked by hoting, here is their answer: Hi Fabien, safe_mode, open_basir and curl settings are all met by your domain configuration. You may want to disable "FOLLOWLOCATION" from the script as majority of the programmer will set this option to true in their script even when it's not needed. To fix the error all you need to do is edit that script >find the line number mentioned in the error message. It should have "FOLLOWLOCATION" in it. Delete it or comment it out and it should get your script working again. Which file to edit?

It is not the answer of my question. By default FollowLocation is set to false and it can be configured from config.php file. I want to see the PHP error log when your server shows 500 error. You can ask your hosting to enable error logging for you if it is not enabled.

Hi Edvard, According to hosting: "the gtranslate script requires php-soap which is not supported on the current shared server where orchid-link.com is hosted." Any alternative method? Please take a look at current error message: http://orchid-link.com/en Thanks.

Do you use Bing translator? Only Bing requires SOAP client. If yes, you need to change it to Google. Also, you need to disable FOLLOWLOCATION option in config.php since it is not supported on your server.

Hi Edvard, We have managed to make it work by disactivating FastCGI in the server setup. All is ok except the contact page. I have tried disactivating SH404 to test it, created even a new contact user but if the contact form works in French, it ends on a 500 error in English. All other pages work: http://www.orchid-link.com/en/index.php ... Itemid=181

Updated error log: --- [Fri Jul 08 18:08:17 2011] [error] [client 114.56.53.13] PHP Fatal error: Class 'SoapClient' not found in /var/www/vhosts/orchid-link.com/httpdocs/gtranslate/translate.php on line 99, referer: http://www.orchid-link.com/en/ ---

Please check your gtranslate/config.php file. There you need to find the appropriate lines and replace them with define('USE_BING_TRANSLATOR', false); and define('FOLLOW_LOCATION', false);

Hi Edvard, No such fine as we had to do a system restore to an earlier version which still shows some errors. Here is the file: <?php define('API_KEY', 'mykey'); // You need to get your Google Translate API key from https://code.google.com/apis/console/?api=translate define('MAIN_LANG', 'fr'); // en, ar, bg, hr, cn, ct, cs, da, et, tl, fi, fr, gl, el, iw, hi, es, nl, id, ja, ca, ko, lt, lv, mt, de, no, pt, ru, ro, sr, sk, sl, sv, th, tr, uk, hu, vi, it, pl, sq define('AUTO_DETECT_LANG', false); // set to true if you have mixed language content define('CACHE_TIME', 3650*24*60*60); // 1 year by default, no need to decrease define('LICENSE', 'license.dat'); define('SSL_VERIFY_PEER', true); // disable if you get CA certificate error and cannot reconfigure your server to solve the issue define('DEBUG', false); // turn on for debug mode

You need to make a new install. You have the latest version, since the BING support was added in the latest version, but you use an older version of config.php file.