Gtranslate/Wordpress not working on Firefox

[lacilla]

Hello,
I have just transferred the website I've been working on, and realised the plugin does not work on Firefox.
http://www.b-freefoods.it
How is that possible? The plugin is set on original language: Italian, mode: Onfly (beta)

Thanks for your support.
Regards

Cecilia

[Yana]

Dear Cecilia,
I checked your website with Firefox. The plugin works properly. Please try to clear the browser cache and check again. Please let me know if the problem persists.

[lacilla]

Dear Yana,
thanks for your reply. I did several tests. The plugin works fine in Firefox 6 and 12 on Windows Vista, but it still does not work on Firefox 18.0.1 on Windows 7. I also tried to disable the anti Virus. Any clue?

Thanks

Cecilia

[Yana]

Dear Cecilia,

Please check your website for HTML validation errors and try to fix all end tag errors if any.
http://validator.w3.org

[lacilla]

Dear Yana,
I am validating the code. Though I have the following error I cannot fix

Bad value gtranslate for attribute role on element div.
<div id="gtrans" role="gtranslate">

Can you help me?

Regards

[Yana]

Hi,
please make sure that you have installed the latest version of the GTranslate free plugin. You can download it from https://gtranslate.io/#pricing

[lacilla]

Yes, I have installed the latest version 1.0.36. What about the error? What did I do wrong?
Reagrds

[Yana]

Hi,
Just tried and seems to work fine. Please try to reinstall your browser and install again.

[F.C.]

Same with me. Some more data (all in combination with WordPress):
Gtranslate works with Chrome, Internet Explorer and Firefox on Windows XP and Windows 7.
Gtranslate works with Chrome and Internet Explorer on Windows 8.
The only combination that does not work is Firefox on Windows 8.
There are last verions of GT, Firefox and all Win updates.
I have tried reinstalling Firefox but nothing happens when I click on any flag.
Best Regards

[Yana]

Hi,
Thank you for your request. We will investigate the issue and come back to you as soon as possible.

[Edvard]

Hi,

Can you please check if it works with Google Default translation method?

[F.C.]

Hi,
Sorry, I didn't notice your answer until now. Combination Windows 8 + Firefox + Google Default translation also does not work. In Internet explorer or Chrome when you click on Select Language you get an overview of all languages. In Firefox there is no review of all languages​​, but only writes: Select Language and nothing happens.
Regards,

[Edvard]

Hi,

It is very strange since Google Default method uses the code provided by Google and it is Google quality code and there shouldn't be mistakes. Can you enable it on your site, so I can check it, probably there is something specific related to your computer, some Firefox widget installed or some antivirus program.

[F.C.]

I have just few plugins in Firefox, all the same like in my second PC with Win 7 where everything works fine.
I tried to disable all plugins in Firefox but without result. On my website is at the moment active translation method On Fly. If you want to check it: http://izletipoistri.com.
Tell me when you want and I'll change translation method.

[Edvard]

Do you have an antivirus program?

Can you install Firebug extension for Firefox activate it with F12 button and on the console tab check if there are any errors when you click on a flag?

[F.C.]

This is what I've got:
TypeError: this.e[0] is undefined
....s.c[t] (b,f); for(var g=0; 11>g&&d <this.e[w]; ++g, ++d) this.c[t] (f,this.e[d].mc); c!=a...
element_main.js (line 347)

Antivirus program is Microsoft Security Essentials.
Regards,

[Edvard]

Can you please select Google Default method and see if it shows the same error?

[F.C.]

When I select Google Default Translation this is what happens:
- when I click on "Select Language" little window opens and in that window you can see only
"Select Language" once again. Click on it and nothing happens. Console window remains empty. No error.
Maybe I am wrong but it seems to me there is not any error because I haven't select anything.
By the type of font, I conclude that little window with "Select Language" is that window which comes with
all languages but now it comes without list of languages, only with "Select Language". So, no languages,
nothing to select and therefore no error.
I hope I managed to explain.
Regards,

[Edvard]

Can you please select Google Default method temporarily, so I can see what happens on your site?

[F.C.]

I did it. Please let me know when I can put it back.