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Popular automatic website translation tool

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Postby sportnetwork » Mon Apr 20, 2015 7:54 am

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Last edited by sportnetwork on Mon Nov 02, 2015 2:22 pm, edited 1 time in total.
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Re: GTranslate Your license is inactive or expired

Postby Edvard » Mon Apr 20, 2015 12:45 pm

Hi,

Your license is expired. You will need to subscribe again from https://gtranslate.io/#pricing page.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Postby sportnetwork » Mon Apr 20, 2015 2:26 pm

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Last edited by sportnetwork on Mon Nov 02, 2015 2:23 pm, edited 1 time in total.
sportnetwork
 
Posts: 74
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Re: GTranslate Your license is inactive or expired

Postby Edvard » Mon Apr 20, 2015 5:42 pm

Hi,

Sorry for the inconvenience, we have fixed the issue on our end. Your licenses are active till 2016-01-24.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Edvard
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Re: GTranslate Your license is inactive or expired

Postby rhino » Tue May 19, 2015 10:32 am

We have the same problem, were told it would be sorted ASAP, we have made two payments and nothing has happened to restore our licence after our PayPal was hacked. On top of this the gtrandlate banner at top of the site is totally unprofessional for anyone viewing our sites, should find a new way of informing people or switch it straight back on when paid. Also it seems you are very quick to remove translate but very slow to put back live, there doesn't seem to be any interest in solving our problem.
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Re: GTranslate Your license is inactive or expired

Postby Yana » Tue May 19, 2015 7:02 pm

Hi,

The license is active. Every time if it is not possible to get automatic payment we notify you via email and prolong your license until the next payment retrial. If it fails again we cancel your subscription automatically.
The license was not activated automatically because you have made manual payment from another paypal account.
Please make sure that you activated automatic payments to prevent this kind of issues.

Thanks!
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
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