I have followed the instructions (again):
-ionCube, Curl, JSON and SOAP extensions are enabled.
-mod_rewrite is enabled (Apache and Joomla configuration) and SEF URLs, too. .htaccess exists.
-plg_gtranslate.zip is installed.
-GTranslate system plugin is enabled
-Site language is configured
-Permissions for plugins/system/gtranslate/cache are recursively set to 777
-robots.txt and sitemap.txt have been created (but are probably irrelevant to this problem)
Manually navigating to e.g. http://www.customerdomain.com/es/
gives a 404. I've tried moving the plugin to the top of the plugins with no luck.
I've also installed GTranslate Free and set it to operate with Pro and use redirection mode. This seems to redirect fine, but still gives a 404. I've disabled it again for now.
One possible issue that I can think of: The site is at http://www.domain.com
, but the plugin is in gtranslate_domain.com.zip (no www). I do not know whether the customer registered GTranslate Pro for http://www.domain.com
or domain.com or if that matters at all. Could this be a problem?
If you need additional data I would prefer to exchange that in private.
Thanks in advance!
Additional information: license.dat ist still empty. ionCube Loader is installed:
This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.2.0, Copyright (c) 1998-2010 Zend Technologies
with the ionCube PHP Loader v4.0.10, Copyright (c) 2002-2011, by ionCube Ltd., and
with Zend Optimizer v3.3.9, Copyright (c) 1998-2009, by Zend Technologies