[FIXED] Login Error

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[FIXED] Login Error

Postby sadashiv » Mon Feb 01, 2016 9:55 am

Hi,

I have a website as http://gokhalemethod.com When I change the language to german and click on login then it shows error as attached in the screenshot
Image
Thanks,
Sadashiv.
sadashiv
 
Posts: 64
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Re: Login Error

Postby Yana » Mon Feb 01, 2016 6:45 pm

Hi,
The problem is related to SSL. We cannot download your page with wget. Please contact your hosting provider and ask to fix the issue.

Here is the log.


wget -S --timeout=20 --header='X-GT-Lang: cs' --no-check-certificate https://gokhalemethod.com
--2016-02-01 14:34:43-- https://gokhalemethod.com/
Resolving gokhalemethod.com (gokhalemethod.com)... 104.27.128.227, 104.27.129.227, 2400:cb00:2048:1::681b:81e3, ...
Connecting to gokhalemethod.com (gokhalemethod.com)|104.27.128.227|:443... connected.
OpenSSL: error:14077438:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert internal error
Unable to establish SSL connection.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Login Error

Postby sabtefarda » Wed Feb 03, 2016 4:52 pm

maybe this is from ssl provider
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Re: Login Error

Postby Edvard » Thu Feb 04, 2016 7:40 am

Hi,

Most likely the issue is on your hosting side.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Login Error

Postby sadashiv » Fri Feb 05, 2016 8:12 am

I checked with rackspace who is the hosting my website and they updated that the request never reaches our server and I was able to check the same in my logs, i.e. no hits in the access log. I checked with cloudflare and they updated that if cloudflare is paused then the issue should be solved.

I tried that and that didn't resolve the issue. Reply from cloudflare was

If the issue is not resolved while CloudFlare is paused, then that means that this is not related to our services, unless GTranslate thinks this is a DNS related issue. With CloudFlare paused, our optimization services (caching, Rocket Loader, etc) are no longer active, therefore they should not impact this feature. And since We provide SSL, and with CloudFlare paused you no longer get SSL from us, any issues would be with the origin or GTranslate. Do they have anything more specific they think is causing this issue?

Thanks,
Sadashiv.
sadashiv
 
Posts: 64
Joined: Thu Oct 09, 2014 2:02 pm

Re: Login Error

Postby Edvard » Fri Feb 05, 2016 9:42 am

Hi,

What is the original IP address of your gokhalemethod.com on rackspace? I can see cloudflare IP now.

If you have SSL certificate on rackspace I can setup our system to grab your content from rackspace directly and bypass cloudflare.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Login Error

Postby sadashiv » Thu Feb 11, 2016 11:31 am

Hi Edvard,

I have a load balancer at rackspace with ip as 192.237.225.157. I guess pointing to the loadbalancer should solve the problem.

Thanks,
Sadashiv.
sadashiv
 
Posts: 64
Joined: Thu Oct 09, 2014 2:02 pm

Re: Login Error

Postby Edvard » Fri Feb 12, 2016 10:11 am

Hi,

Can you check in your cloudflare DNS manager what is your real IP address and let me know, to be sure before I make the change on our side?

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Login Error

Postby sadashiv » Fri Feb 12, 2016 4:02 pm

Hi,

Confirmed from cloudflare dns. I have a "A" record with name as "gokhalemethod.com" and points to 192.237.225.157

Thanks,
Sadashiv.
sadashiv
 
Posts: 64
Joined: Thu Oct 09, 2014 2:02 pm

Re: Login Error

Postby Edvard » Sat Feb 13, 2016 1:45 pm

It should be fixed.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Login Error

Postby sadashiv » Mon Feb 15, 2016 6:42 pm

Hi Edvard,

Thanks for the fix.

Thanks,
Sadashiv
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Posts: 64
Joined: Thu Oct 09, 2014 2:02 pm


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