[solves] Never received download email

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[solves] Never received download email

Postby refused9 » Fri Jul 06, 2012 8:59 pm

Purchased the Pro version on Tuesday (7/4/2012) and never received the email containing the download and/or serial number. I received the email instructing me to click a link to complete my order and I have. Now when I click on the link I am greeted with "We have sent the product to your email address assigned with PayPal." I paid with a credit card without logging in with my personal PayPal account as this was a company purchase. I have checked my Junk folder and sent an email through the contact form on the site as well as directly to [email protected] to try and resolve this. I can provide PayPal receipt number and GTranslate Pro Order number upon request, please help. I have a deadline I don't want to miss.
refused9
 
Posts: 3
Joined: Fri Jul 06, 2012 8:48 pm

Re: Never received download email

Postby Yana » Fri Jul 06, 2012 10:07 pm

Hi,
The email was returned with an error message:
Technical details of permanent failure:
Your message was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 554 554 Denied

Please send me another email address.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Never received download email

Postby Yana » Fri Jul 06, 2012 10:24 pm

Hi,
Just sent. Please check your e-mail.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Yana
 
Posts: 4133
Joined: Thu Jan 12, 2012 6:21 pm

Re: Never received download email

Postby refused9 » Fri Jul 06, 2012 10:35 pm

Received. Thank you for your fast response.
refused9
 
Posts: 3
Joined: Fri Jul 06, 2012 8:48 pm


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