Paid for Enterprise and have HUGE notice saying I haven' on

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Paid for Enterprise and have HUGE notice saying I haven' on

Postby festivaldiaries » Wed Apr 17, 2013 12:32 am

I am not happy!
I have paid for Enterprise, money taken from my account and on my website when translating I get this: Your license is inactive or expired, please purchase GTranslate Enterprise!

You have my money, it is taken every month, I want to know what and why this is happening.

www.festivaldiaries.com

Please look into this asap.
Keith
festivaldiaries
 
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Re: Paid for Enterprise and have HUGE notice saying I haven'

Postby festivaldiaries » Wed Apr 17, 2013 12:34 am

PLUS I have edited some of the pages myself, GREEK, is this still available?
festivaldiaries
 
Posts: 6
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Re: Paid for Enterprise and have HUGE notice saying I haven'

Postby Yana » Wed Apr 17, 2013 1:07 am

Dear Keith ,

We will check your license ASAP.
Yes, it keeps the cache on our server.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Paid for Enterprise and have HUGE notice saying I haven'

Postby festivaldiaries » Wed Apr 17, 2013 10:36 am

Its all working now, thankyou for the quick support, but I don't know how long people would have been seeing that?
What would have caused the problem, as I don't want that to happen again?
Many thanks
Keith
festivaldiaries
 
Posts: 6
Joined: Mon Mar 11, 2013 12:05 am

Re: Paid for Enterprise and have HUGE notice saying I haven'

Postby Edvard » Thu Apr 18, 2013 2:02 pm

You domain name was with www prefix, however the license was without it. So the system couldn't recognize for which site you have paid and did not prolong your license for another month. Now the domain name is corrected.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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