Forum Archive - Problems With Menu Items and Random 500 Error

Problems With Menu Items and Random 500 Error
Dec 1, 2016 11:13 pm by PolishedGeek
Hi, I have the tool mostly setup and working. It's looking pretty good so far, but I have two problems that maybe you can help with: One issue involves the menu items not having the "/es/" for Spanish when you click on them. When I inspect the menu items, I see this: <li class="mainParentBtn mainMenuParentBtn"> <span class="s5_level1_span1"> <span class="s5_level1_span2"> <a href="/custom-systems"> <span onclick="window.document.location.href="/es/custom-systems"">Sistemas</span> </a> <span class="S5_parent_subtext" onclick="window.document.location.href="/es/custom-systems"">ESG personalizada</span></span></span></li> So the link should be changing, and it is for the onclick, but not on the href for the a tags. It works just fine for any other link on the site. I saw mention of an "On the Fly" setting in some of the other threads, but I don't see a setting like that in my configuration. The other problem I have is that I will randomly get the 500 error that suggests the service is being blocked? But I'm not seeing anything in the logs, and I whitelisted the IP address in both the WAF and on the server. So I'm a little confused. Maybe you're seeing something on your end. You can look the behavior here: Thanks in advance! Milton
Re: Problems With Menu Items and Random 500 Error
Dec 2, 2016 12:40 pm by Yana
Hi, Please change the links to relative to solve the problem. for example /custom-systems/custom-fall-protection-systems/custom-anchor-point-systems should be ./custom-systems/custom-fall-protection-systems/custom-anchor-point-systems I checked the translated versions and was able to see the pages without errors. Please make sure that your website first request response time. It should be less than 5 sec. You can use to check it.
Re: Problems With Menu Items and Random 500 Error
Dec 2, 2016 7:41 pm by PolishedGeek
Hi Yana, Thanks for getting back to me. Unfortunately, these links are not hard-coded (I've actually been working with my client to change all of their links to relative links), so there isn't really anywhere I can "change" the links, they're being generated by the template directly. It's the Shape 5 No1 Shopping template. Are you familiar with that? If you don't have any other suggestions, then I'll start considering trying to move them to the standard Joomla menu module. Thanks for clarifying. We have some work going to optimize the site. So if I can get it optimized and reduce the page load, the problem should stop? I am seeing that the TTFB is extremely long, but only when I try to go to /es/. I wanted to double-check and make sure we weren't somehow blocking the service on our side. I'll update if I have anymore questions. Regards, Milton
Re: Problems With Menu Items and Random 500 Error
Dec 4, 2016 7:06 am by Edvard
Hi, If you provide FTP access we can look into your menu extension and try to fix it. Thanks!
Re: Problems With Menu Items and Random 500 Error
Dec 5, 2016 5:53 am by PolishedGeek
Hi Edvard, No problem. How do you want me to send it? It looks like you don't have PM's enabled.
Re: Problems With Menu Items and Random 500 Error
Dec 5, 2016 3:16 pm by Yana
Hi, You can send by email to [email protected].
Re: Problems With Menu Items and Random 500 Error
Dec 10, 2016 6:09 pm by PolishedGeek
Hi, I'm just checking in to see if you've been getting my email. I'm happy to help if you need anything while troubleshooting, but I haven't heard anything in a couple of days so I wanted to eliminate the possibility that my email hasn't been reaching you. Hope you're enjoying the weekend! Regards, Milton


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