support request - change url.

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support request - change url.

Postby roberto » Wed Jun 10, 2015 7:57 pm

Support requests seem much slower than the forum. Please check my support request number 3167936101. We need the domain name changed on our license.

In the future, I think you should have a self service portal so we can manage our account, domain name, support requests, editing password, etc.
Last edited by roberto on Thu Jun 11, 2015 10:25 pm, edited 1 time in total.
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Re: support request - change url.

Postby Yana » Wed Jun 10, 2015 8:02 pm

Dear Roberto,

We will change the license ASAP.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: support request - change url.

Postby roberto » Wed Jun 10, 2015 11:17 pm

The test.mydomain.com is still working so I wonder if it was changed yet? Also, I wonder if www in front will be a problem?
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Re: support request - change url.

Postby roberto » Thu Jun 11, 2015 12:23 am

So I switched over to my domain name and it is not switched ASAP like you mentioned. I'm getting a license error! My support ticket was closed hours ago. I don't understand why it's not done yet.

Your license is inactive or expired, please purchase GTranslate Enterprise!
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Re: support request - change url.

Postby roberto » Thu Jun 11, 2015 6:02 pm

Please let me know when to expect the license to be changed. It's still not working. Thanks
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Re: support request - change url.

Postby Yana » Fri Jun 12, 2015 12:38 am

Hi,
Sorry for the late reply. The license is active.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Yana
 
Posts: 4133
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