When we receive a support email from a client, it is assigned its own tracking number and priority. You will receive a confirmation via email that your ticket has been created, with all the relevant information. Then, our specialist technical staff will check your ticket and figure out the most appropriate response. Once your ticket has been dealt with, you will receive another email confirming that the issue has been dealt with. If you’re unhappy with the result, or feel the issue hasn’t been properly dealt with, you can simply reply to the confirmation email and the ticket will automatically be reopened.