White List IP Error - Host says Whitelisted

[delgarinc]

Hi - my page should be http://es.biopharmaxie.com but get error.
My site is hosted by Adobe Business Catalyst and support tells me the white listed the IP address from the error on 9/7/15.

CNAME was created for: es.biopharmaxie.com
and points to: sis.tdn.gtranslate.net

Curious your instruction email sent this: CNAME es.biopharmaxie.com -> sis.tdn.gtranslate.net # Spanish

Do I have to add the "# Spanish" after the .net?

Thanks

[Yana]

Hi,

I have just checked your website and I was not able to open it without www
http://biopharmaxie.com/ . Please check your settings and fix the issue. In order to translate the page we should be able to access it without www.
Please check the GTranslate documentation https://gtranslate.io/docs/58-gtranslat ... umentation
"# Spanish" is a comment. There is no need to add it in your records.

[delgarinc]

Your email instructions said: If you are redirecting biopharmaxie.com to www.biopharmaxie.com you need to disable the redirect for all users or at least for requests from our network.

So I removed the redirect and you CAN access without www here: http://es.biopharmaxie.com.

Seems you reply is contradicting???

[delgarinc]

If I'm suppose to use this code where do I put it? My site is all HTML and does not allow for any server language like PHP:

Removing non-www to www redirect for our network

RewriteCond %{HTTP:X-GT-Lang} ^$ # requests from our network will have X-GT-Lang header
RewriteCond %{HTTP_HOST} ^domain.com
RewriteRule (.*) http://www.domain.com/$1 [R=301,L]

THanks

[delgarinc]

Yana I got it working based on your suggestion. Thanks so much.

[Yana]

Hi,

Good to hear that! You are welcome.

[delgarinc]

go to http://es.biopharmaxie.com and you see it works. But if you go to an internal page like first sub-menu link under "Tratamientos Preventivos" or any other, you see the Headings are translated but NOT the body of the page. Only by refreshing the browser will the content translate.

Any ideas??

[Yana]

Hi,

We need to discover your content to be able to translate. You can speed up the discovery process by manually browsing your website in different languages.