I shall give up & donate the fund I paid for gtranslate pro

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I shall give up & donate the fund I paid for gtranslate pro

Postby silentpond » Thu Jul 18, 2013 7:19 pm

I'm not sure what's going on. It's more than a week I don't hear from you about the license I asked about in the other post.

If you are unable to activate the license I paid for, confirm me.

I shall give up and purchase translation software from another vendor.

You are requested not to waste our time.
silentpond
 
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Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Thu Jul 18, 2013 7:55 pm

Hi,

Sorry for the inconvenience. We will check your licenses ASAP.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Fri Jul 19, 2013 12:58 am

Dear Silentpond,
Your licenses are already active.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby silentpond » Sun Jul 21, 2013 9:20 pm

Although I installed the translator properly I get "Moved Permanently" message (301 error) when I change the option of select menu.

I sent you private message about this issue.

Thanks,
silentpond
 
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Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Mon Jul 22, 2013 1:02 am

Hi,
please try to enable Follow_Locations option in gtranslate config.php file.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby silentpond » Mon Jul 22, 2013 1:25 am

I configured FOLLOW_LOCATION as ('FOLLOW_LOCATION', true); but now I get (Moved Permanently) 301 error.

Thanks,
silentpond
 
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Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Tue Jul 23, 2013 12:03 am

Hi,
please check gtranslate .htaccess redirect rules. If you can send me access info I can check the settings.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby silentpond » Tue Jul 23, 2013 12:52 am

I e-mailed the exact configuration of my present .htaccess file.

Thanks,
silentpond
 
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Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Tue Jul 23, 2013 1:21 am

Please put GTranslate rules after Rewrite Engine On.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby silentpond » Tue Jul 23, 2013 1:07 pm

I have put the rewrite rules just below Rewrite Engine On but still (Moved Permanently) 301 error is there.

What could be the other possible resolution?

Thanks,
silentpond
 
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Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Wed Jul 24, 2013 1:35 am

Do you have any redirection?
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby silentpond » Wed Jul 24, 2013 12:15 pm

Yes, there are redirection rules in .htaccess file and I already e-mailed you the .htaccess file in text format.

By the way, we have installed pro version properly according to your installation guideline but we are unable to figure out what is causing 301 Moved Permanently error. If you want you can investigate the problem yourself.
silentpond
 
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Joined: Mon Jul 08, 2013 7:45 am

Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Wed Jul 24, 2013 6:55 pm

Hi,
Can you please send me FTP access info , so I can check the settings?
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby silentpond » Thu Jul 25, 2013 7:54 pm

I've e-mailed you the ftp details. If you have any question, let me know.
silentpond
 
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Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Fri Jul 26, 2013 1:56 am

Thank you! I'll check it ASAP.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby silentpond » Sun Jul 28, 2013 2:34 pm

We are really unable to translate a single webpage using your translator.

Do you tell us what's going wrong?

If it's the inability of your software we shall give up but you are requested to confirm it from your side.

If it's something that is related to our server configuration let us know that too. We can assure you that we followed every single step properly as guided in your installation manual.
silentpond
 
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Re: I shall give up & donate the fund I paid for gtranslate

Postby Yana » Mon Jul 29, 2013 1:44 am

Hi,
Please give me access to the root directory, so I can check the settings. I can access only to gtranslate folder.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: I shall give up & donate the fund I paid for gtranslate

Postby silentpond » Mon Jul 29, 2013 8:04 pm

I've sent you a private message.
silentpond
 
Posts: 14
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