I shall give up & donate the fund I paid for gtranslate pro

[silentpond]

I'm not sure what's going on. It's more than a week I don't hear from you about the license I asked about in the other post.

If you are unable to activate the license I paid for, confirm me.

I shall give up and purchase translation software from another vendor.

You are requested not to waste our time.

[Yana]

Hi,

Sorry for the inconvenience. We will check your licenses ASAP.

[Yana]

Dear Silentpond,
Your licenses are already active.

[silentpond]

Although I installed the translator properly I get "Moved Permanently" message (301 error) when I change the option of select menu.

I sent you private message about this issue.

Thanks,

[Yana]

Hi,
please try to enable Follow_Locations option in gtranslate config.php file.

[silentpond]

I configured FOLLOW_LOCATION as ('FOLLOW_LOCATION', true); but now I get (Moved Permanently) 301 error.

Thanks,

[Yana]

Hi,
please check gtranslate .htaccess redirect rules. If you can send me access info I can check the settings.

[silentpond]

I e-mailed the exact configuration of my present .htaccess file.

Thanks,

[Yana]

Please put GTranslate rules after Rewrite Engine On.

[silentpond]

I have put the rewrite rules just below Rewrite Engine On but still (Moved Permanently) 301 error is there.

What could be the other possible resolution?

Thanks,

[Yana]

Do you have any redirection?

[silentpond]

Yes, there are redirection rules in .htaccess file and I already e-mailed you the .htaccess file in text format.

By the way, we have installed pro version properly according to your installation guideline but we are unable to figure out what is causing 301 Moved Permanently error. If you want you can investigate the problem yourself.

[Yana]

Hi,
Can you please send me FTP access info , so I can check the settings?

[silentpond]

I've e-mailed you the ftp details. If you have any question, let me know.

[Yana]

Thank you! I'll check it ASAP.

[silentpond]

We are really unable to translate a single webpage using your translator.

Do you tell us what's going wrong?

If it's the inability of your software we shall give up but you are requested to confirm it from your side.

If it's something that is related to our server configuration let us know that too. We can assure you that we followed every single step properly as guided in your installation manual.

[Yana]

Hi,
Please give me access to the root directory, so I can check the settings. I can access only to gtranslate folder.

[silentpond]

I've sent you a private message.