Your license is inactive or expired, please purchase GTransl

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Your license is inactive or expired, please purchase GTransl

Postby casinobonus » Tue Aug 14, 2012 4:09 pm

Hi.

I'm using Enterprise at casinobonuscenter.com but now I have a message that my license is inactive.

My last paypal payment was on Jul 12 but you have not yet charge the monthly payment on Aug 12.

Can you solve this issue please?

Thank you!
casinobonus
 
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Re: Your license is inactive or expired, please purchase GTr

Postby Yana » Tue Aug 14, 2012 9:54 pm

Hi,
I have checked your website and it works. Your license is active.
Regards,

Yana Ghahramanyan - GTranslate Team

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Yana
 
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Re: Your license is inactive or expired, please purchase GTr

Postby casinobonus » Wed Aug 15, 2012 4:15 pm

Hello Yana.

I'm sorry but my license is still inactive. The "Spanish" version currently active at http://casinobonuscenter.com/es/ is a human translated version.

The Gtranslate version should work at fr.casinobonuscenter.com , es.casinobonuscenter.com or it.casinobonuscenter.com and is inactive now.

The problem is the payment from my paypal account. I have the money and the preapproved payment with you is Active but you could not charge me the monthly payment on Aug.12, I don't know why.

How can we solve this issue? I can send the payment directly or create a new subscription if you think this is the easy way. Please let me know.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Your license is inactive or expired, please purchase GTr

Postby Edvard » Wed Aug 15, 2012 6:04 pm

Hi,

Sorry for the trouble. PayPal for some reason decided to charge you on Aug 17 this time instead of Aug 12 as we expected. May be you don't have enough funds in your account?

For now we have prolonged your license period until Aug 18.
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
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Re: Your license is inactive or expired, please purchase GTr

Postby casinobonus » Wed Aug 15, 2012 6:43 pm

Hi Edvard.

Thanks to you and Yana.

The Paypal account have funds. I don't know why paypal can't take the money.

Thank you for the prolongation of license.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Your license is inactive or expired, please purchase GTr

Postby casinobonus » Fri Aug 17, 2012 9:00 pm

Hello.

I can see at my paypal account that NEXT PAYMENT DUE was set to AUG 22. I'm sorry but I DON'T KNOW WHY!!!

I have others recurrent payments and all others are working ok. Maybe the problem is the currency, all other payments are in US$ and yours is in EUR.

Can I switch to the Enterprise annual plan? Please let me know before the expiration of the license. Thank you.
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm

Re: Your license is inactive or expired, please purchase GTr

Postby casinobonus » Sat Aug 18, 2012 8:26 pm

Done!

Annual payment made. Please reactivate my license.

Thanks
casinobonus
 
Posts: 66
Joined: Sun Jun 24, 2012 7:28 pm


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