Enterprise Account "got expired"? Kindly resinstate my accnt

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Enterprise Account "got expired"? Kindly resinstate my accnt

Postby assistme » Wed Sep 25, 2013 1:03 pm

Hello.

I have been notified that my GTranslate Enterprise subscription "got expired", and that I have 24 hours to re-subscribe....!!!

As I paid 159 € for this subscription, would you kindly share with me why I must pay again, while also explaining how my Enterprise subscription "got expired"?

I find no reason why I must pay for this service twice!

Would you kindly reinstate my account!

Many thanks! Gregory Chapman
---
Gregory Chapman, President
assistme® communications
http://assistme.com

From: GTranslate Sales <[email protected]>
To: [email protected]

Dear ,

We would like to inform you that your GTranslate Enterprise service for your assistme.com website got expired.

As a courtesy we are prolonging your license for 24 hours to not have downtimes in case if you decide to subscribe again.

If you decide not to continue you can freely remove the DNS CName records pointing to our servers from your DNS manager.

Thanks for using our service during this period.

Regards,

GTranslate Sales Team
https://gtranslate.io/
=========


PayPal

You set up an automatic payment profile


Hello Gregory CHAPMAN,

You just set up an automatic payment profile to Artmaestro. Here are the details:
To: Artmaestro
For: GTranslate Enterprise
Profile ID:

Here are the details about the automatic payment you just set up:
Amount to be paid each time: €159,00 EUR
Billing cycle: Yearly
Payments start: 24 Sep 2013
Next payment due: 24 Sep 2013
Next payment amount: €159,00 EUR
Pay with money from: MasterCard Card XXXX-XXXX-XXXX-2829

Trial Period
Trial period amount: €0,00 EUR
Billing cycle: Yearly
Start date: 24 Sep 2012
End date: 24 Sep 2013

To change or cancel your agreement with Artmaestro, log in to your PayPal account, go to your Profile, and click Account info. Update your agreement in the "Preapproved payments" section.

Sincerely,
PayPal team

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Please do not reply to this email because we are not monitoring this inbox. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page.

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PayPal Email ID PP1247
assistme
 
Posts: 2
Joined: Mon Sep 24, 2012 8:19 pm
Location: Brussels

Re: Enterprise Account "got expired"? Kindly resinstate my a

Postby Edvard » Wed Sep 25, 2013 1:42 pm

Hi,

You have subscribed for our service one year ago on 24 Sep 2012 and you have paid 159 EUR for one year. Then on 14 Aug 2013 you have cancelled your subscription. Since we have not received next payment which was due on 24 Sep 2013 to prolong your service it got expired and you have been notified about it.

If you would like to continue using our service you need to subscribe again.

Thank you!
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
Site Admin
 
Posts: 4185
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia


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