Activating Granslate pro plugin crash backend an site

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Activating Granslate pro plugin crash backend an site

Postby daygo » Sat Nov 08, 2014 8:01 pm

Hello,
I have bought a gtranslate pro to domain videocity.it to joomla 2.5.
I have installed the plugin and the module. And I have changes the .htaccess, sitemap.txt and robots.txt.
But when I active the plugin, only a black page appears in the website.
Could you, please, help to solve this problem?
Thanks in advance
daygo
 
Posts: 12
Joined: Fri May 02, 2014 1:28 pm

Re: Activating Granslate pro plugin crash backend an site

Postby Edvard » Sat Nov 08, 2014 8:07 pm

Hi,

Please make sure to read the installation steps carefully. If you are installing the plugin, there is no need to edit .htaccess file.

Most likely you forgot to check PHP library requirements. You may find the exact error log in your PHP error log, however it is required to check if your server supports ionCube library.

If you are having issues with the installation, we can install it for you.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
Site Admin
 
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Location: Yerevan, Armenia

Re: Activating Granslate pro plugin crash backend an site

Postby daygo » Sat Nov 08, 2014 8:11 pm

if you can install for me i'll ask you to do it :)
where i have to give you site credential?
daygo
 
Posts: 12
Joined: Fri May 02, 2014 1:28 pm

Re: Activating Granslate pro plugin crash backend an site

Postby Edvard » Sat Nov 08, 2014 8:13 pm

Please send the FTP and admin access details using our contact us form on our home page. Our specialist will install it for you and let you know.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4184
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Activating Granslate pro plugin crash backend an site

Postby daygo » Sat Nov 08, 2014 8:22 pm

ok thanks a lot, I have sent an email :)
daygo
 
Posts: 12
Joined: Fri May 02, 2014 1:28 pm


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