Incorrectly billed.

Popular automatic website translation tool

Incorrectly billed.

Postby dave_logic » Tue Jan 07, 2014 8:21 pm

Hi,

I have been billed a few months back for the Enterprise Version of GTranslate which I trialled a long time ago but cancelled and reverted back to the Pro version which I paid for as a one off payment.

See post below:

you-don-have-appropriate-license-t2781.html

I have emailed you on the Paypal email address of [email protected] on the 29/10/2013 but received no response.

I have never used the Enterprise Version (please check for any queries from my domain to your CDN) and I cancelled this before the trial period so please can you refund me this money? In fact the site in question has been down most of last year.

My Paypal reference is: ID0WD9495765246491R
My Paypal email is: [email protected]

Regards

David Dutnall
dave_logic
 
Posts: 22
Joined: Fri Jan 27, 2012 2:34 pm

Re: Incorrectly billed.

Postby Yana » Tue Jan 07, 2014 10:43 pm

Dear David,

Please login to your PayPal account and make sure that you have canceled your GTranslate Enterprise subscription.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm

Re: Incorrectly billed.

Postby Edvard » Wed Jan 08, 2014 1:53 pm

Hi,

We have made the refund per your request.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4185
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: Incorrectly billed.

Postby dave_logic » Tue Jan 21, 2014 3:17 am

Edvard wrote:Hi,

We have made the refund per your request.

Thanks!


I have still not received any form of refund to my Paypal account.

Regards,

David
dave_logic
 
Posts: 22
Joined: Fri Jan 27, 2012 2:34 pm

Re: Incorrectly billed.

Postby Edvard » Tue Jan 21, 2014 1:20 pm

Hi,

Sorry for the inconvenience. Please check your PayPal and let me know if you received your money.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4185
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia


  • Related Topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 0 guests

2GLux
cron