License inactive or expired with Recurrent payment?

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License inactive or expired with Recurrent payment?

Postby jasperli » Fri Aug 16, 2013 2:42 am

Hi,

Since yesterday i have the message "Your license is inactive or expired, please purchase ...." but i have a monthly automated payment through Paypal. Can you please check?
Website is www.skischoolguide.eu

Jasper
jasperli
 
Posts: 57
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Re: License inactive or expired with Recurrent payment?

Postby Yana » Fri Aug 16, 2013 3:26 pm

Hi,
We will check your payment and contact you ASAP.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: License inactive or expired with Recurrent payment?

Postby jasperli » Fri Aug 16, 2013 8:16 pm

Do not forget to change my email address first (see PM)
jasperli
 
Posts: 57
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Re: License inactive or expired with Recurrent payment?

Postby Yana » Fri Aug 16, 2013 11:46 pm

Hi,
We didn't receive your payment. Can you please login to your PayPal account and check?
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: License inactive or expired with Recurrent payment?

Postby Yana » Sun Aug 18, 2013 7:57 pm

Hi,
We will check it again.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: License inactive or expired with Recurrent payment?

Postby Yana » Sun Aug 18, 2013 10:54 pm

Dear Jasper,
Payment sent by eCheck which is not instant. It usually takes between 3 and 5 business days for an eCheck to clear. We will receive the money in a few days.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: License inactive or expired with Recurrent payment?

Postby jasperli » Tue Aug 20, 2013 7:57 pm

Hi Yana. Oke thnx. But this is not quite good for my website. I think i will go for yearly payment.

How to proceed for this?

When i cancel the subscription and the system stops are my translations lost?
So i actually need to get a yearly subscription on the 12th of the next month (on the 13th the license expires for this montly payment).

Jasper
jasperli
 
Posts: 57
Joined: Wed Feb 13, 2013 8:49 pm

Re: License inactive or expired with Recurrent payment?

Postby Yana » Wed Aug 21, 2013 12:35 am

Dear Jasper,

You can cancel the monthly subscription and subscribe again. You will not lose the translations.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: License inactive or expired with Recurrent payment?

Postby jasperli » Wed Aug 21, 2013 11:46 am

Hi.

Oke, so in cancelled the monthly payment and ordered the enterprise fo a yearly payment.
Paypal email: info [] joomapp .com
Same website: www.skischoolguide.eu given in by configuration of domain.

Once the e-check is cleared another 15 euro will be transferred into your account; will you be so kind to refund this?

Jasper
jasperli
 
Posts: 57
Joined: Wed Feb 13, 2013 8:49 pm

Re: License inactive or expired with Recurrent payment?

Postby Yana » Thu Aug 22, 2013 2:22 am

Dear Jasper,

Thank you for your payment. Your license is active.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
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