2 questions: w3 total cache and payment

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2 questions: w3 total cache and payment

Postby Wind777 » Sun Aug 19, 2018 2:38 pm

Hello. Sorry for bad English. I am your client on paid plan. Please understand the payment for services
I have 2 sites in the system
http://kak-svoimi-rukami.com
http://vsaduidoma.com

First I chose the Custom rate
v All languages ←
v Neural translation
v Search engine indexing
v Edit translations
x URL translation

But the Url translation did not work (the situation is described here translation-url-does-not-work-t6411.html)

Then I removed the URL translation option →
The price became 14.99

I paid August 16, 2018 14.99 for one site.
Today, 08/19/2018 my cards have been withdrawn from 9.99 and 24.99
14.99 * 2 = 29.98
And spent 49.97

Request or refund the money or pay it off next month. There was some error

2nd question

The Wodpress website has W3 total cache and Gtranslate (a paid plan without URL translation - it does not work, it's disabled)
Please tell me whether you need to cache subdirectories ./en/ / de / etc.
The thing is that the folder with the page cache w3 total cache has grown very large and grows every day.
Does gtranslate have a load on the server - after all, as far as I understand the cache is on your server?

PS Please make a personal account of the user - without it it is very inconvenient!
Wind777
 
Posts: 2
Joined: Sun Aug 05, 2018 5:36 pm

Re: 2 questions: w3 total cache and payment

Postby Edvard » Sun Aug 19, 2018 7:00 pm

Hi,

Please contact our Live chat https://gtranslate.io/#pricing and we will check your plan and make a refund accordingly.

If everything is configured properly your cache directory will not grow. You can ask our chat agents and they will check it for you.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
Site Admin
 
Posts: 4399
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: 2 questions: w3 total cache and payment

Postby Edvard » Sun Aug 19, 2018 7:08 pm

BTW. The URL translation does not work for your website, because your URLs are not in Russian, they are transliterated and we do not have option to translate transliterated Russian into other languages.

If you make your URLs in Russian, it will be translated.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
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Edvard
Site Admin
 
Posts: 4399
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia


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