Forum Archive - 2 questions: w3 total cache and payment

Hello. Sorry for bad English. I am your client on paid plan. Please understand the payment for services I have 2 sites in the system http://kak-svoimi-rukami.com http://vsaduidoma.com First I chose the Custom rate v All languages ← v Neural translation v Search engine indexing v Edit translations x URL translation But the Url translation did not work (the situation is described here translation-url-does-not-work-t6411.html) Then I removed the URL translation option → The price became 14.99 I paid August 16, 2018 14.99 for one site. Today, 08/19/2018 my cards have been withdrawn from 9.99 and 24.99 14.99 * 2 = 29.98 And spent 49.97 Request or refund the money or pay it off next month. There was some error 2nd question The Wodpress website has W3 total cache and Gtranslate (a paid plan without URL translation - it does not work, it's disabled) Please tell me whether you need to cache subdirectories ./en/ / de / etc. The thing is that the folder with the page cache w3 total cache has grown very large and grows every day. Does gtranslate have a load on the server - after all, as far as I understand the cache is on your server? PS Please make a personal account of the user - without it it is very inconvenient!

Hi, Please contact our Live chat https://gtranslate.io/#pricing and we will check your plan and make a refund accordingly. If everything is configured properly your cache directory will not grow. You can ask our chat agents and they will check it for you. Thanks!

BTW. The URL translation does not work for your website, because your URLs are not in Russian, they are transliterated and we do not have option to translate transliterated Russian into other languages. If you make your URLs in Russian, it will be translated. Thanks!