Order complete - What are the next steps?

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Order complete - What are the next steps?

Postby gibarra » Wed Nov 25, 2015 7:10 pm

Hi, yesterday I completed my order by PayPal to start using your services with enterprise. I chatted w/ Yana but so far I had not received any news and instruction about how to start using it! Please advice! My site is: http://gia-consultores.com

Best wishes
Gonzalo
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Re: Order complete - What are the next steps?

Postby Yana » Wed Nov 25, 2015 8:46 pm

Dear Gonzalo,
We will check your payment and send the instructions ASAP.
Regards,

Yana Ghahramanyan - GTranslate Team

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Re: Order complete - What are the next steps?

Postby gibarra » Wed Nov 25, 2015 8:48 pm

Thanks Yana! Looking forward to hearing your instructions!

Best regards
G.-
gibarra
 
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Re: Order complete - What are the next steps?

Postby gibarra » Thu Nov 26, 2015 4:43 pm

Hi again Yana, I had +2 days waiting for the activation of the service and really I'm very dissapointing with the way you are handling your costumer service which is really bad.

This is the first time I had waiting for a service (purchased by internet) too much days, what is happening? Sincerely I regret this type of experience!
gibarra
 
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Re: Order complete - What are the next steps?

Postby Edvard » Thu Nov 26, 2015 9:24 pm

Hi,

We are sorry for the inconvenience. Manual processing always takes more time. If there were no discount the process would be almost instant.

Please check your email for instructions.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Order complete - What are the next steps?

Postby gibarra » Thu Nov 26, 2015 9:47 pm

Hi Edvard, I don't know how are you doing business but in my country (Chile) the customer is a priority independent you have received a discount or anything else. One of the reason because I accepted pay for GT service was because Yana made me feel as the service worth the investment which I consider still a little bit high especially because not consider differences btw traffic volume with other costumers which in our own case is really low so probably I'm subsidizing the price (high traffic) of other users. I don't know if i explained very weell ...

About the e-mail you mentioned me, i had not received yet so please can you check again? Only I received the confirmation of your post in the forum!

Have a great week
G.-
gibarra
 
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Re: Order complete - What are the next steps?

Postby Edvard » Fri Nov 27, 2015 9:48 am

Hi,

I have resent it to your gmail account.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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