Return

Popular automatic website translation tool

Return

Postby FCM » Sun Jun 07, 2015 3:13 pm

I would like to return our purchase of GTranslate Pro. How do I proceed?
FCM
 
Posts: 4
Joined: Sun Jun 07, 2015 3:10 pm

Re: Return

Postby Yana » Sun Jun 07, 2015 9:45 pm

Hi,
Please send me your website address. We can offer you to upgrade your license to Enterprise version for one year for free.
Regards,

Yana Ghahramanyan - GTranslate Team

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Yana
 
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Re: Return

Postby FCM » Tue Jun 09, 2015 10:34 am

Our address is www.firstclassmagazine.se - however we do NOT wish to upgrade, we wish to return the purchase.
FCM
 
Posts: 4
Joined: Sun Jun 07, 2015 3:10 pm

Re: Return

Postby Yana » Tue Jun 09, 2015 5:35 pm

Hi,
Can you please let me know what the problem is? I can see you do not have GTranslate Pro license. You subscribed to the Enterprise version. If you have an issue with the configuration we can create DNS CNAME records for you.
Regards,

Yana Ghahramanyan - GTranslate Team

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Yana
 
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Re: Return

Postby FCM » Fri Jun 12, 2015 3:53 pm

CAN YOU PLEASE JUST TELL ME HOW TO RETURN THE PURCHASE?
FCM
 
Posts: 4
Joined: Sun Jun 07, 2015 3:10 pm

Re: Return

Postby Edvard » Sat Jun 13, 2015 3:15 am

Hi,

You will need to cancel your subscription from PayPal and send us a refund request using our contact us form on our home page.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Location: Yerevan, Armenia

Re: Return

Postby FCM » Sun Jun 14, 2015 1:51 pm

I have cancelled the subscription via PayPal but get an "Internal Service Error 500"-message when trying to contact you via your Contact Us form. Return request below:

Regarding Gtranslate Entreprise for www.firstclassmagazine.se

As per request via your forum I'd like to RETURN Translate Enterprise for www.firstclassmagazine.se. I have cancelled the subscription via PaylPal.

Please confirm.

Matz Thomassen
First Class Magazine
FCM
 
Posts: 4
Joined: Sun Jun 07, 2015 3:10 pm

Re: Return

Postby Edvard » Sun Jun 14, 2015 10:57 pm

Hi,

We have made the refund per your request.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
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Edvard
Site Admin
 
Posts: 4185
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia


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