Site crash during installation of GTranslate Pro

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Site crash during installation of GTranslate Pro

Postby Hjelptilhjelp » Tue Jul 09, 2013 4:13 am

Hi!

I have bought and tried to install GTranslate Pro, and have a serious problem. I cant enter into the website: www.hjelptilhjelp.no.

The site crash happened After following the readme-instructions carefully, and then enabling the Gtranslate plugin, I get the following error message.

Site error: the file /home/hjelpeij/public_html/plugins/system/gtranslate/gtranslate.php requires the ionCube PHP Loader ioncube_loader_lin_5.5.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation.

The strange thing is that I prior to installation of GTranslate ordered IonCube loader from my web host, and got a message that this was installed. I have already given a message to the web host to check this up, and to install the correct Ioncube loader.

Please help me on what I need to do to solve this problem!
Hjelptilhjelp
 
Posts: 7
Joined: Tue Jul 09, 2013 4:06 am

Re: Site crash during installation of GTranslate Pro

Postby Hjelptilhjelp » Tue Jul 09, 2013 12:36 pm

I sent you my admin access and FTP access information, so you could have it checked.

I got information from my web host that they only have installed ionCube loader 5.2/5.3, and that I therefore must install ionCube loader 5.5 manually on my site. I have asked them for information on which of the files from this list I should choose:
http://www.ioncube.com/loaders.php

Looking forward to feedback from you on this issue!
Hjelptilhjelp
 
Posts: 7
Joined: Tue Jul 09, 2013 4:06 am

Re: Site crash during installation of GTranslate Pro

Postby Yana » Tue Jul 09, 2013 2:13 pm

Hi,
Just checked your website . I can see the following message :
Database connection error (1): The MySQL adapter 'mysql' is not available.
This is not GTranslate error . Please fix the issue and let me know so I can install the plugin. Please note that I disabled GTranslate.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Yana
 
Posts: 4134
Joined: Thu Jan 12, 2012 6:21 pm

Re: Site crash during installation of GTranslate Pro

Postby Hjelptilhjelp » Tue Jul 09, 2013 2:23 pm

Hi!

Thank you for feedback. The original error message was:
Site error: the file /home/hjelpeij/public_html/plugins/system/gtranslate/gtranslate.php requires the ionCube PHP Loader ioncube_loader_lin_5.5.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation.

The new error message (Database connection error (1): The MySQL adapter 'mysql' is not available) appeared after the web host set PHP 5.3 to my account. Therefore I have given feedback to the web host that their action caused this database connection error.

I will give you a new feedback after the web host have checked up what happened.
Hjelptilhjelp
 
Posts: 7
Joined: Tue Jul 09, 2013 4:06 am

Re: Site crash during installation of GTranslate Pro

Postby Yana » Tue Jul 09, 2013 2:55 pm

I disabled the GTranslate so, your website should be available . Please ask your hosting provider to install the php ionCube loader and let me know.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
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Yana
 
Posts: 4134
Joined: Thu Jan 12, 2012 6:21 pm

Re: Site crash during installation of GTranslate Pro

Postby Hjelptilhjelp » Tue Jul 09, 2013 3:41 pm

Hi again!

Then the site (http://www.hjelptilhjelp.no) is up and running again. The host provided had to delete the php.ini file for some reason.

Anyway, I need some help to get GTranslate installed properly.
I'll send you the updated admin access and FTP access information in a private mail in a second!

As mentioned: Web host have installed ioncube 5.2 / 5.3. Is it necessary to install ioncube 5.5? They mentioned that PHP 5.5 doesnt support ioncube. So I am a little confused. Is it correct that the web host can install ioncube 5.5 without upgrading from PHP 5.3?
Hjelptilhjelp
 
Posts: 7
Joined: Tue Jul 09, 2013 4:06 am

Re: Site crash during installation of GTranslate Pro

Postby Yana » Tue Jul 09, 2013 4:01 pm

hi,
Yes the Gtranslate Pro requires the php ionCube loader . Please ask your hosting provider to enable it and send me ftp access info .
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4134
Joined: Thu Jan 12, 2012 6:21 pm

Re: Site crash during installation of GTranslate Pro

Postby Yana » Tue Jul 09, 2013 4:46 pm

Hi,
The plugin installed.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
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Yana
 
Posts: 4134
Joined: Thu Jan 12, 2012 6:21 pm

Re: Site crash during installation of GTranslate Pro

Postby Hjelptilhjelp » Wed Jul 17, 2013 1:58 am

Thank you very much! It works great! Thank you for excellent support, and for an excellent extension!
Hjelptilhjelp
 
Posts: 7
Joined: Tue Jul 09, 2013 4:06 am

Re: Site crash during installation of GTranslate Pro

Postby Yana » Wed Jul 17, 2013 5:51 pm

You're welcome!
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4134
Joined: Thu Jan 12, 2012 6:21 pm


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