Um, yes I panicked, this is a LIVE site. I have customers using this site! I cannot have it unusable, even for a few hours!
That is why my original preference was for testing and setup only on my test site, but you guys said you do not install on test sites! Well this is why you need to, otherwise installs can end in disaster. Honestly, on my test site you can take as long and make as many mistakes as you like, no problem. There are no users I need to worry about. But my LIVE site, sorry, but not there. So yes I panicked.
You said all I needed to do was disable the PLUGIN. What plugin? Of all the times I used and configured your product there was only a module. No PLUGIN existed. I tried switching the module back to the FREE settings but it did not work. The documentation I read said nothing about a PLUGIN and prior to you guys doing the install there was no PLUGIN. After I restored my backup there is now no PLUGIN. So where did a PLUGIN come from?
Honestly, how would I possibly know to disable a PLUGIN that I did not know about? The first thing that should have been sent to me, if you installed a new plugin, was documentation on it. It's name, it's settings, everything! Even if you said to me that should I see any problems disable this new plugin by doing XYZ. Then I would have known and could have simply disabled it, and I would not have panicked. So, sorry I panicked.
You have a great product. The FREE version works great on my site after the restore. Let me think about what to do going forward. I want to continue with this and likely will take you up on the ENTERPRISE offer, but I will need to test it fully first. However, I am still considering staying with my offer to you of staying with the FREE because I know it works, but not for FREE, at my 50% offer to you. I do not like using FREE software on principle, I know it cost money to make and support what you offer. I am fair.
My only hesitation on the FREE is that I do not like that it translates the input fields on forms. BTW, the first check I ran on the PRO was to load one of my forms and check if it translated input fields. It did as well! I thought you said PRO defaulted to not translate input fields? Then when I submitted the form to do a search I got my first PAGE NOT FOUND and it was down hill from there.
I will get back to you at the end of the weekend. My site is fine now running the FREE version.