Forum Archive - [Solved] Webrotate360 viewer problem

Hello, I can't see webrotate360 viewer on these translated page: http://en.tracers.ru/shop/urban-backpack http://en.tracers.ru/shop/tactic-backpack

Hi, I cannot see your original version for some reason to test it. It is redirecting me to English version always. Thanks!

I removed that redirection. Check it now please.

Hi, It seems the issue is because of this javascript which tries to load the Webrotate files from tracers.ru instead of en.tracers.ru: <script language='javascript' type='text/javascript'>function getWR360License(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic';}function getWR360PopupSkin(){return'pp_default';}function getWR360GraphicsPath(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic';}</script> and <script language='javascript' type='text/javascript'>jQuery(document).ready(function(){jQuery('#'+'wr360view01_playerid').rotator({graphicsPath:'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic',licenseFileURL:'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic',rootPath:'',configFileURL:'../../wp-content/plugins/webrotate-360-product-viewer/360_assets/Urban/Urban.xml',responsiveBaseWidth:700,zIndexLayersOn:true});});</script> <script language='javascript' type='text/javascript'>function getWR360License(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic';}function getWR360PopupSkin(){return'pp_default';}function getWR360GraphicsPath(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic';}</script> If you change the URLs to be relative and do not include http://tracers.ru the issue would be fixed. Thanks!

I tried this before. I used ../../wp-content/plugins/webrotate-360-product-viewer/360_assets/Urban/Urban.xml for webrotate shortcode on http://en.tracers.ru/shop/tactic-backpack but problem is still there.

Are you saying that you have deleted http://tracers.ru prefix from the code I have sent to you? So for example http://tracers.ru/wp-content/plugins/we ... icense.lic becomes /wp-content/plugins/webrotate-360-product-viewer/license.lic

Yes, I deleted prefix and made path relative i tried ../../wp-content_etc and /wp-content_etc But still no effect

Can you change it and let me know, so I can check?

I wrote you that I already changed it

OK, I see it. Now try to set this rules in your .htaccess <IfModule mod_headers.c> <Location "/wp-content/plugins/webrotate-360-product-viewer/360_assets/"> Header set Access-Control-Allow-Origin "*" </Location> </IfModule> It will allow xml files in /wp-content/plugins/webrotate-360-product-viewer/360_assets/ directory to load from cross domain. Thanks!

I added your code to .htaccess and got Internal Server Error

Ok, then create a .htaccess file in /wp-content/plugins/webrotate-360-product-viewer/360_assets/ directory and add this inside: Header set Access-Control-Allow-Origin "*"

Done But no effect

OK, then use this one, it will be global for all your xml files. <FilesMatch "\.(xml)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch>

Done Now it's working! Thank you

Good to hear that!

I found that same issue appears in Yandex browser when I am on http://en.tracers.ru/shop/urban-backpack/ I am checking it via iPad

on Safari (Mac OS 10.9.5) on http://en.tracers.ru/shop/urban-backpack/ I can't see viewer. On original language everything is fine.

On Safari on iPad same issue Any idea?

I need to check, it will take some time to test on mentioned platforms.

Hi, I have made a special configuration for you on our server. Now it works on iPad, hopefully on other browsers as well. It seems that Access-Control-Allow-Origin doesn't work the same way in all browsers and there is a need to configure more headers to fix it. Thanks!

Now it works fine on all mentioned platforms. Don't know why.

I think you haven't read my previous post. Thanks!

Yes, I missed next page button here OK! That's good! Thank you