Forum Archive - [Solved] Webrotate360 viewer problem

[Solved] Webrotate360 viewer problem
Mar 4, 2016 7:48 pm by olegthered
Hello, I can't see webrotate360 viewer on these translated page: http://en.tracers.ru/shop/urban-backpack http://en.tracers.ru/shop/tactic-backpack
Re: Webrotate360 viewer problem
Mar 4, 2016 8:51 pm by Edvard
Hi, I cannot see your original version for some reason to test it. It is redirecting me to English version always. Thanks!
Re: Webrotate360 viewer problem
Mar 5, 2016 8:10 am by olegthered
I removed that redirection. Check it now please.
Re: Webrotate360 viewer problem
Mar 5, 2016 11:18 am by Edvard
Hi, It seems the issue is because of this javascript which tries to load the Webrotate files from tracers.ru instead of en.tracers.ru: <script language='javascript' type='text/javascript'>function getWR360License(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic';}function getWR360PopupSkin(){return'pp_default';}function getWR360GraphicsPath(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic';}</script> and <script language='javascript' type='text/javascript'>jQuery(document).ready(function(){jQuery('#'+'wr360view01_playerid').rotator({graphicsPath:'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic',licenseFileURL:'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic',rootPath:'',configFileURL:'../../wp-content/plugins/webrotate-360-product-viewer/360_assets/Urban/Urban.xml',responsiveBaseWidth:700,zIndexLayersOn:true});});</script> <script language='javascript' type='text/javascript'>function getWR360License(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic';}function getWR360PopupSkin(){return'pp_default';}function getWR360GraphicsPath(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic';}</script> If you change the URLs to be relative and do not include http://tracers.ru the issue would be fixed. Thanks!
Re: Webrotate360 viewer problem
Mar 5, 2016 4:20 pm by olegthered
I tried this before. I used ../../wp-content/plugins/webrotate-360-product-viewer/360_assets/Urban/Urban.xml for webrotate shortcode on http://en.tracers.ru/shop/tactic-backpack but problem is still there.
Re: Webrotate360 viewer problem
Mar 5, 2016 8:36 pm by Edvard
Are you saying that you have deleted http://tracers.ru prefix from the code I have sent to you? So for example http://tracers.ru/wp-content/plugins/we ... icense.lic becomes /wp-content/plugins/webrotate-360-product-viewer/license.lic
Re: Webrotate360 viewer problem
Mar 6, 2016 5:36 pm by olegthered
Yes, I deleted prefix and made path relative i tried ../../wp-content_etc and /wp-content_etc But still no effect
Re: Webrotate360 viewer problem
Mar 7, 2016 8:19 pm by Edvard
Can you change it and let me know, so I can check?
Re: Webrotate360 viewer problem
Mar 7, 2016 9:01 pm by olegthered
I wrote you that I already changed it
Re: Webrotate360 viewer problem
Mar 7, 2016 9:24 pm by Edvard
OK, I see it. Now try to set this rules in your .htaccess <IfModule mod_headers.c> <Location "/wp-content/plugins/webrotate-360-product-viewer/360_assets/"> Header set Access-Control-Allow-Origin "*" </Location> </IfModule> It will allow xml files in /wp-content/plugins/webrotate-360-product-viewer/360_assets/ directory to load from cross domain. Thanks!
Re: Webrotate360 viewer problem
Mar 8, 2016 8:43 am by olegthered
I added your code to .htaccess and got Internal Server Error
Re: Webrotate360 viewer problem
Mar 8, 2016 9:46 am by Edvard
Ok, then create a .htaccess file in /wp-content/plugins/webrotate-360-product-viewer/360_assets/ directory and add this inside: Header set Access-Control-Allow-Origin "*"
Re: Webrotate360 viewer problem
Mar 8, 2016 10:03 am by olegthered
Done But no effect
Re: Webrotate360 viewer problem
Mar 8, 2016 11:22 am by Edvard
OK, then use this one, it will be global for all your xml files. <FilesMatch "\.(xml)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch>
Re: Webrotate360 viewer problem
Mar 8, 2016 12:27 pm by olegthered
Done Now it's working! Thank you
Re: Webrotate360 viewer problem
Mar 8, 2016 2:13 pm by Edvard
Good to hear that!
Re: Webrotate360 viewer problem
Mar 9, 2016 7:49 am by olegthered
I found that same issue appears in Yandex browser when I am on http://en.tracers.ru/shop/urban-backpack/ I am checking it via iPad
Re: Webrotate360 viewer problem
Mar 9, 2016 2:44 pm by olegthered
on Safari (Mac OS 10.9.5) on http://en.tracers.ru/shop/urban-backpack/ I can't see viewer. On original language everything is fine.
Re: Webrotate360 viewer problem
Mar 9, 2016 8:13 pm by olegthered
On Safari on iPad same issue Any idea?
Re: Webrotate360 viewer problem
Mar 9, 2016 9:05 pm by Edvard
I need to check, it will take some time to test on mentioned platforms.
Re: Webrotate360 viewer problem
Mar 9, 2016 10:32 pm by Edvard
Hi, I have made a special configuration for you on our server. Now it works on iPad, hopefully on other browsers as well. It seems that Access-Control-Allow-Origin doesn't work the same way in all browsers and there is a need to configure more headers to fix it. Thanks!
Re: Webrotate360 viewer problem
Mar 10, 2016 8:30 pm by olegthered
Now it works fine on all mentioned platforms. Don't know why.
Re: Webrotate360 viewer problem
Mar 10, 2016 8:32 pm by Edvard
I think you haven't read my previous post. Thanks!
Re: Webrotate360 viewer problem
Mar 11, 2016 4:33 am by olegthered
Yes, I missed next page button here OK! That's good! Thank you

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