[Solved] Webrotate360 viewer problem

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[Solved] Webrotate360 viewer problem

Postby olegthered » Fri Mar 04, 2016 11:48 pm

Hello,
I can't see webrotate360 viewer on these translated page:
http://en.tracers.ru/shop/urban-backpack
http://en.tracers.ru/shop/tactic-backpack
olegthered
 
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Re: Webrotate360 viewer problem

Postby Edvard » Sat Mar 05, 2016 12:51 am

Hi,

I cannot see your original version for some reason to test it. It is redirecting me to English version always.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Webrotate360 viewer problem

Postby olegthered » Sat Mar 05, 2016 12:10 pm

I removed that redirection.
Check it now please.
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Re: Webrotate360 viewer problem

Postby Edvard » Sat Mar 05, 2016 3:18 pm

Hi,

It seems the issue is because of this javascript which tries to load the Webrotate files from tracers.ru instead of en.tracers.ru:

Code: Select all
<script language='javascript' type='text/javascript'>function getWR360License(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic';}function getWR360PopupSkin(){return'pp_default';}function getWR360GraphicsPath(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic';}</script>

and

<script language='javascript' type='text/javascript'>jQuery(document).ready(function(){jQuery('#'+'wr360view01_playerid').rotator({graphicsPath:'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic',licenseFileURL:'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic',rootPath:'',configFileURL:'../../wp-content/plugins/webrotate-360-product-viewer/360_assets/Urban/Urban.xml',responsiveBaseWidth:700,zIndexLayersOn:true});});</script>
<script language='javascript' type='text/javascript'>function getWR360License(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/license.lic';}function getWR360PopupSkin(){return'pp_default';}function getWR360GraphicsPath(){return'http://tracers.ru/wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/img/basic';}</script>


If you change the URLs to be relative and do not include http://tracers.ru the issue would be fixed.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Webrotate360 viewer problem

Postby olegthered » Sat Mar 05, 2016 8:20 pm

I tried this before.
I used ../../wp-content/plugins/webrotate-360-product-viewer/360_assets/Urban/Urban.xml for webrotate shortcode on http://en.tracers.ru/shop/tactic-backpack but problem is still there.
olegthered
 
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Re: Webrotate360 viewer problem

Postby Edvard » Sun Mar 06, 2016 12:36 am

Are you saying that you have deleted http://tracers.ru prefix from the code I have sent to you?

So for example http://tracers.ru/wp-content/plugins/we ... icense.lic
becomes
/wp-content/plugins/webrotate-360-product-viewer/license.lic
Regards,

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Re: Webrotate360 viewer problem

Postby olegthered » Sun Mar 06, 2016 9:36 pm

Yes, I deleted prefix and made path relative
i tried ../../wp-content_etc and /wp-content_etc
But still no effect
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Re: Webrotate360 viewer problem

Postby Edvard » Tue Mar 08, 2016 12:19 am

Can you change it and let me know, so I can check?
Regards,

Edvard Ananyan - GTranslate Team

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Re: Webrotate360 viewer problem

Postby olegthered » Tue Mar 08, 2016 1:01 am

I wrote you that I already changed it
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Re: Webrotate360 viewer problem

Postby Edvard » Tue Mar 08, 2016 1:24 am

OK, I see it.

Now try to set this rules in your .htaccess

Code: Select all
<IfModule mod_headers.c>
    <Location "/wp-content/plugins/webrotate-360-product-viewer/360_assets/">
        Header set Access-Control-Allow-Origin "*"
    </Location>
</IfModule>


It will allow xml files in /wp-content/plugins/webrotate-360-product-viewer/360_assets/ directory to load from cross domain.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Webrotate360 viewer problem

Postby olegthered » Tue Mar 08, 2016 12:43 pm

I added your code to .htaccess and got Internal Server Error
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Re: Webrotate360 viewer problem

Postby Edvard » Tue Mar 08, 2016 1:46 pm

Ok, then create a .htaccess file in /wp-content/plugins/webrotate-360-product-viewer/360_assets/ directory and add this inside:

Header set Access-Control-Allow-Origin "*"
Regards,

Edvard Ananyan - GTranslate Team

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Re: Webrotate360 viewer problem

Postby olegthered » Tue Mar 08, 2016 2:03 pm

Done
But no effect
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Re: Webrotate360 viewer problem

Postby Edvard » Tue Mar 08, 2016 3:22 pm

OK, then use this one, it will be global for all your xml files.

Code: Select all
<FilesMatch "\.(xml)$">
        Header set Access-Control-Allow-Origin "*"
</FilesMatch>
Regards,

Edvard Ananyan - GTranslate Team

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Re: Webrotate360 viewer problem

Postby olegthered » Tue Mar 08, 2016 4:27 pm

Done
Now it's working!
Thank you
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Re: Webrotate360 viewer problem

Postby Edvard » Tue Mar 08, 2016 6:13 pm

Good to hear that!
Regards,

Edvard Ananyan - GTranslate Team

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Re: Webrotate360 viewer problem

Postby olegthered » Wed Mar 09, 2016 11:49 am

I found that same issue appears in Yandex browser when I am on http://en.tracers.ru/shop/urban-backpack/
I am checking it via iPad
olegthered
 
Posts: 79
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Re: Webrotate360 viewer problem

Postby olegthered » Wed Mar 09, 2016 6:44 pm

on Safari (Mac OS 10.9.5) on http://en.tracers.ru/shop/urban-backpack/ I can't see viewer. On original language everything is fine.
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Re: Webrotate360 viewer problem

Postby olegthered » Thu Mar 10, 2016 12:13 am

On Safari on iPad same issue
Any idea?
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Re: Webrotate360 viewer problem

Postby Edvard » Thu Mar 10, 2016 1:05 am

I need to check, it will take some time to test on mentioned platforms.
Regards,

Edvard Ananyan - GTranslate Team

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