You don't have appropriate license for your site III

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You don't have appropriate license for your site III

Postby eera5607 » Fri Apr 25, 2014 5:38 am

Hi,

I recently changed my hosting provider and this message start to appear: You don't have appropriate license for your robustiana.com. Please purchase GTranslate Pro license or go back.

Your IP is not blocked by hosting provider. The error is being generated in all pages, including the URLs of the native language (the original urls)*

What else can be the problem? I reinstalled the Joomla! plugin but it does not work.

Thank you.

*once you try to use the Gtranslate
eera5607
 
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Re: You don't have appropriate license for your site III

Postby Yana » Fri Apr 25, 2014 10:56 am

Hi,
Please check gtranslate/license.dat file permission. It should be 666. Also make sure that you are not blocking our server license.gtranslate.net ( IP address is 91.121.71.129) . It will be better if you can whitelist 91.121.71.129 IP address.
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Yana Ghahramanyan - GTranslate Team

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Re: You don't have appropriate license for your site III

Postby eera5607 » Fri Apr 25, 2014 4:05 pm

I checked and the permissions are correct (666).
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Re: You don't have appropriate license for your site III

Postby Edvard » Fri Apr 25, 2014 5:04 pm

Hi,

Can you enable Debug Mode and use "Write translation log in a file" and post here the log file?

You can also send us admin backend and FTP access and we will try to fix the issue for you. You can use our contact us form on our home page to send the info.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: You don't have appropriate license for your site III

Postby eera5607 » Fri Apr 25, 2014 5:08 pm

I enabled Debug Mode to check but the log file was empty. I'll send you the access data by contact form. Thanks.
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Re: You don't have appropriate license for your site III

Postby Edvard » Fri Apr 25, 2014 7:23 pm

Hi,

We are having issues with the FTP access you provided. Can you please re check and send again.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: You don't have appropriate license for your site III

Postby eera5607 » Fri Apr 25, 2014 7:37 pm

I checked and it is working fine. I will re-send the access data to the ticket: 521306099.
I also sent Yana the info to access Joomla! Backend as a superuser where you can use the component ProFIles as a FileManager to access all files... I don't know what is the trouble with FTP access.
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Re: You don't have appropriate license for your site III

Postby Edvard » Fri Apr 25, 2014 8:12 pm

Currently we are not able to open your website at all.

We will try again soon.

May be your hosting blocked our IP address because of many unsuccessful connection attempts to FTP.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: You don't have appropriate license for your site III

Postby eera5607 » Fri Apr 25, 2014 10:56 pm

Hi again, suddenly Gtranslator worked for a moment translating to English, but only English. Then stop working and start showing the message again. I checked and now the debug.txt file have some info:
I sent the file to ticket 521306099.

Thanks.
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Re: You don't have appropriate license for your site III

Postby Edvard » Sat Apr 26, 2014 1:10 am

Hi,

Sorry, but it is definitely a hosting issue.

We may offer you to exchange your Pro license with 1 year of Enterprise solution for free which will solve all your issues related to your hosting provider.

Thank you!
Regards,

Edvard Ananyan - GTranslate Team

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Re: You don't have appropriate license for your site III

Postby eera5607 » Sat Apr 26, 2014 1:24 am

They say that is not their problem. xD They filled all requirements from documentation and added the IP to whitelist
I answer Yana about the offer of Enterprise solution in ticket 521306099...

Thank you. I wait for instructions.
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Re: You don't have appropriate license for your site III

Postby Edvard » Sat Apr 26, 2014 1:39 am

Thank you. Please feel free to open a new topic on this forum if you have any issues.
Regards,

Edvard Ananyan - GTranslate Team

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Re: You don't have appropriate license for your site III

Postby pacowilson » Fri Jun 06, 2014 3:12 pm

Reupload the lisence.dat, we solved problem.
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Re: You don't have appropriate license for your site III

Postby Edvard » Fri Jun 06, 2014 7:20 pm

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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