Accommodations after website change

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Accommodations after website change

Postby Orran » Thu Sep 12, 2013 6:16 am

Hi Forum,
I have a slight problem. I recently purchased the Pro version for one website and decided to change my primary address as I am just getting started.
I'm getting visitors to my site who need a translation. Can I get my GTranslate to work with my new address?
Orran
 
Posts: 7
Joined: Thu Sep 12, 2013 5:54 am

Re: Accommodations after website change

Postby Yana » Thu Sep 12, 2013 2:57 pm

HI,
Yes, you can send the request by email with your old and new domain names and we will change the license. You can use the contact form on our homepage .
Regards,

Yana Ghahramanyan - GTranslate Team

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Yana
 
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Re: Accommodations after website change

Postby Orran » Thu Sep 12, 2013 11:34 pm

Hi Yana,

I just received an email from you about my ticket. I'm sorry I wasn't specific about my site here in the forum because I previously mentioned it.
Would you mind troubleshooting my site at www.skype-english-talk.com? I'm still getting the same problem even after rebooting the computer. It says I don't have the appropriate license.
Thank you for being super!
Orran
 
Posts: 7
Joined: Thu Sep 12, 2013 5:54 am

Re: Accommodations after website change

Postby Orran » Fri Sep 13, 2013 7:05 am

I have progressive cache on...the GTranslate plug-in enabled, I can't think of anything else--when the Gtranslate Pro is switched to ON, I'm still getting "you don't have the appropriate license" message. I'm terribly sorry for having changed my primary address.
Orran
 
Posts: 7
Joined: Thu Sep 12, 2013 5:54 am

Re: Accommodations after website change

Postby Yana » Fri Sep 13, 2013 12:08 pm

Hi,
Your license is active. Please try to clear your browser cache and check again.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm

Re: Accommodations after website change

Postby Orran » Wed Sep 25, 2013 12:17 am

Yana,

Thank you for helping me solve my prior problem.

Some time has passed and I went to use the GTranslate again and I get the same problem:

You don't have appropriate license for your www.skype-english-talk.com.
Please purchase GTranslate Pro license or go back.

1) Had I been advertising for my site, everyday this doesn't work means lost dollars.
2) Had I paid for translating the site, would the translated text still appear after fixing it?
3) Will this keep happening?

I changed from dropdown box to flag...I don't know what I could have done to cause further problems.
Orran
 
Posts: 7
Joined: Thu Sep 12, 2013 5:54 am

Re: Accommodations after website change

Postby Orran » Wed Sep 25, 2013 7:33 am

It was working before, I didn't change anything in the plug-in settings. Per the reference page you sent, it says 'off' for Analytics. But I want to keep Analytics, is that okay?
All I changed was the dropdown to flag. And the title no longer appears. Other than that, I may no other changes on my end.

I'm wondering why it suddenly is not working?

Furthermore I get directed to http://www.skype-english-talk.com/ko/
But with above error message

For the plug-in

Detect main language: yes
Detect user language: yes

I did not change any setting from when it was working before.
?, I'm really sorry if there's anything on my end that would be simple.
Orran
 
Posts: 7
Joined: Thu Sep 12, 2013 5:54 am

Re: Accommodations after website change

Postby Yana » Wed Sep 25, 2013 5:41 pm

Hi,
Your license is active. This can happen if you have a temporary connection issue with our server. Please check your server availability .I refreshed your license.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm


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