bluehost blocked by black list

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bluehost blocked by black list

Postby mircrane » Tue May 14, 2013 4:39 am

Hi Yana,

I contacted with Bluehost.com and they say "your IP has been found attacking our server maliciously"

below is full chat history. could you check and let me know how I can solve this problem?





Chat ID: 773774. Question: Provider: Bluehost - My Domain is: "www.autoction.com" all sub domain blocked. Access denied. Your IP address [94.23.220.123] is blacklisted. If you feel this is in error please contact your hosting providers abuse department.
(9:17:27am)Keefin B.:This means that your IP has been found attacking our server maliciously. I am assuming that you did not do this yourself. I would recommend that you scan your computer for hacks and malware. You will need to clean your computer with an anti-virus like http://www.avast.com/free-antivirus-mac2. Once you have removed the problem and your IP is no longer attacking our server, we can unblock your IP.
Chat id pro plan 599084 will buy
right now simple scripts is having issues that simple scripts is working on no ETA
(9:19:12am)nick:what you mean attacking?
(9:19:41am)nick:my subdomains are connected to gtranslate.net service.
(9:20:26am)Keefin B.:are all your installations?
(9:21:14am)nick:sorry, can't understand
(9:21:59am)Keefin B.:you need to scan your computer for malware
(9:22:20am)nick:my computer means 94.23.220.123?
(9:22:49am)nick:or my personal computer?
(9:23:06am)Keefin B.:your personal coputer
(9:23:07am)Keefin B.:computer
(9:23:49am)nick:94.23.220.123 - this is IP of gtranslate.net
(9:24:23am)nick:you mean need to check this IP. correct?
(9:26:25am)Keefin B.:its blocked because something was attacking probably malware on your computer
(9:26:59am)nick:"on your computer" means 94.23.220.123 this IP address?
(9:29:28am)nick:??
(9:30:43am)Keefin B.:what are you tryingg to ask?
(9:31:00am)nick:you keep say check my personal computer
(9:31:02am)nick:but
(9:31:44am)nick:94.23.220.123 - which showing is IP from gtranslate.net which is connected to my subdomain.
(9:32:19am)nick:I am asking you. check which computer exactly for malware
(9:32:37am)nick:check malware at 94.23.220.123. correct?
(9:32:44am)nick:http://en.autoction.com/
(9:33:36am)Keefin B.:yes that is rght
(9:33:37am)Keefin B.:right
(9:33:46am)nick:ok. understood
(9:34:21am)Keefin B.:if it has malware clean it and come back if not come back and we will whitelist
mircrane
 
Posts: 21
Joined: Wed Sep 05, 2012 9:33 am

Re: bluehost blocked by black list

Postby Yana » Tue May 14, 2013 1:16 pm

Dear Mircrane,
94.23.220.123 IP address is GTranslate server IP address and there is no malware. Our server is not attacking your server. The visitors browse the translated pages of your website. You will see our IP address instead of the visitor's IP because all the requests go trough our server.
Please ask your hosting provider to unblock our IP address.
Regards,

Yana Ghahramanyan - GTranslate Team

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Yana
 
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Re: bluehost blocked by black list

Postby mircrane » Tue May 14, 2013 6:09 pm

Hi Yana,

Even Bluehost said so, and I didn't ask them again, now site came back to normal.

Now I clearly understand this is hosting side problem.

Thanks for your advice!

Nick
mircrane
 
Posts: 21
Joined: Wed Sep 05, 2012 9:33 am

Re: bluehost blocked by black list

Postby Edvard » Tue May 14, 2013 6:11 pm

Thanks for the info!
Regards,

Edvard Ananyan - GTranslate Team

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