Cart is not working

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Cart is not working

Postby mirarak » Sun Feb 28, 2016 3:25 pm

I bought the annual enterprise package a couple of weeks ago and it is not working properly. Not all elements are translated and the cart is not working. People cannot make orders. No matter how many items they add to cart, cart always appears empty! Our website is joocart. My technitians have a frequent communication with yours but there is no solution sofar. If you will not find a way to sort this out, i m afraid i will have to ask for a refund.

Site: http://www.miraraki.gr

I will be waiting for your response.

George Mirarakis
mirarak
 
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Re: Cart is not working

Postby Yana » Sun Feb 28, 2016 10:00 pm

Hi,
We will check it. Please do not post your password here. You can send private information by PM.
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Yana Ghahramanyan - GTranslate Team

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Re: Cart is not working

Postby Edvard » Mon Feb 29, 2016 12:23 am

Hi,

When I check it on http://miraraki.gr/ it works fine. On http://www.miraraki.gr/ it doesn't work since www. and non www website do not share cookies.

You may redirect www.miraraki.gr to miraraki.gr to avoid such issues.

Thanks!
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Edvard Ananyan - GTranslate Team

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Re: Cart is not working

Postby mirarak » Tue Mar 01, 2016 6:53 pm

Hi again,

I m getting back to this issue, as it has not been resolved. My technitians say that redirection is not the issue. Still, not every text is translated ( especially at the top menu) and cart is still not working( or translated). As i have not found a way to solve it so far i have to ask you: Can you fix it for us? Because if there is no solution whatsoever i will have to ask for a refund.

Waiting for your response

George
mirarak
 
Posts: 3
Joined: Sun Feb 28, 2016 3:22 pm

Re: Cart is not working

Postby Yana » Thu Mar 03, 2016 2:35 am

Hi,
Can you please redirect http://www.miraraki.gr to miraraki.gr and check again?
To translate add to cart button you need to edit your template code and add class="tval" to your input elements, so values can be translated as well.
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Yana Ghahramanyan - GTranslate Team

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Re: Cart is not working

Postby mirarak » Thu Mar 03, 2016 3:58 pm

Hi again,

We did the redirection but we still expirience some issues:


1) In some languages ​​the 'cart' button is not translated.
2) In all languages ​​(except the home language) you can not subtract a product from the cart.
3) In some languages , quantity in cart, is accumulated from previous visits (eg quantity 2 is put in a product instead of one and not you cannot edit it).
4) When you select a language and you go on with the process of buying, sometimes during checkout the url is lost and an error code appears. Especially this happens when you swift from one language to another during the buying process.
5) Checkout ( fields where you put your nane, address, etc.) remains in home laguage (greek) regardless of the language you are in.

Please have a look and give us some further instructions.

Thank you

George
mirarak
 
Posts: 3
Joined: Sun Feb 28, 2016 3:22 pm

Re: Cart is not working

Postby Edvard » Fri Mar 04, 2016 12:30 am

Hi,

We have responded to your ticket.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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