[Solved] enterprise version :: pls help

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[Solved] enterprise version :: pls help

Postby ilviaggiatore » Thu Jun 27, 2013 3:41 pm

en.vvsviaggi.it : how to proceed?

error message:

An error occurred.

Sorry, the page you are looking for is currently unavailable.
Please try again later.

If you are the system administrator of this resource then you should check the error log for details.

Faithfully yours, nginx.
ilviaggiatore
 
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Re: enterprise version :: pls help

Postby Yana » Thu Jun 27, 2013 3:55 pm

Hi,
Just checked your original website but it is not available. Please fix the issue and create cname records for the languages which you want to use.
That can happen if your server doesn't reply to us in a timely manner. The timeout is set to 5 seconds. Please check the first request load time of your website.
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Re: enterprise version :: pls help

Postby ilviaggiatore » Thu Jun 27, 2013 5:33 pm

the original website www.vvsviaggi.it is 100% working!!
Pls help us.
Thanks
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Re: enterprise version :: pls help

Postby Yana » Thu Jun 27, 2013 5:53 pm

Hi,
Please check your page response time. If your it takes more than 5 seconds to get a response from your server for the first http request, then you will see that message. You can use pingdom to check the response time.

Image
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Re: enterprise version :: pls help

Postby ilviaggiatore » Thu Jun 27, 2013 6:11 pm

The website is OK:

Website test results

URL tested: http://www.vvsviaggi.it
Test performed from: New York, NY
Test performed at: 2013-06-27 14:10:57 (GMT +00:00)
Resolved As: 151.1.232.59
Status: OK
Response Time: 1.991 sec
DNS: 0.272 sec
Connect: 0.155 sec
Redirect: 0.000 sec
First byte: 0.461 sec
Last byte: 1.103 sec
Size: 272767 bytes

Pls let me now how to proceed
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Re: enterprise version :: pls help

Postby Edvard » Thu Jun 27, 2013 6:25 pm

Hi,

When you do nslookup vvsviaggi.it it doesn't find an IP address assigned to it. You are using www.vvsviaggi.it, if you are not able to add IP address for your vvsviaggi.it, so we can open it http://vvsviaggi.it then let us know to change your license to use www prefix.
Regards,

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Re: enterprise version :: pls help

Postby ilviaggiatore » Thu Jun 27, 2013 6:38 pm

dear Edvard, pls use www prefix
Thank you
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Re: enterprise version :: pls help

Postby Edvard » Thu Jun 27, 2013 6:42 pm

OK, now it should be fine.
Regards,

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Re: [Solved] enterprise version :: pls help

Postby ilviaggiatore » Thu Jun 27, 2013 7:01 pm

It seems not to translate at all http://en.vvsviaggi.it/default.asp?scheda=14261
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Re: [Solved] enterprise version :: pls help

Postby Edvard » Thu Jun 27, 2013 7:29 pm

I have checked and everything seems to be translated. If you have other questions please open a new support ticket.

Thank you!
Regards,

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